SplitflaskReviews of splitflask.com

I ordered a replacement cap due to the seal in my last cap being lost. The company sent a cap with no seal. I have emailed the company and have not received a reply.

BUYER BEWARE!!! I placed my order on October 20, 2024. It wasn't until I wrote to them on December 6 inquiring about the status of my order, that they responded that their orders were backed up. By February 18, 2025 I still had not received my purchase and no further communication from the company. I wrote another email requesting for a full refund. Again, no response from the company. Finally on February 24, I get an email from "Cheryl" with updates on their production line. No mention in regards to the refund I requested. It is now March 7 and still NOTHING!!!! No order received, no refund received, no further updates whatsoever!!! FRAUD!!!

I ordered this in December and never received it. I had numerous email exchanges with 'Cheryl' and requested a refund which I didn't receive. I asked for tracking information and did not receive it. First the warehouse was shut down in China for a holiday, then the fires in LA were affecting the owners and their staff. It is now March and still nothing.

2 month shipping having paid 35$ for shipping (i still don't have the product), customer service reply whenever they want and not update about anything.