Michele
Leaking soups, unauthorized substitutions
I have gotten 2 deliveries from Splendid Spoon. The day after my first delivery I received a notification that my second order already processed even though I hadn't chosen my items yet and before I got the chance to try anything. I contacted support to see if I could at least modify the contents since I didnt like what they gave ne and I was told no it's too late (they did refund me for 2 shakes but it's not enough being I only was interested in 1 item in that order). When the second delivery came I noticed one soup leaking all over the box and that they had replaced the one soup I was happy to be getting with something else entirely. A few days later, I noticed a second soup also had a hole in the bottom and it leaked all over my fridge. Probably didnt notice right away because these "fresh" soups arrive mostly frozen. I reached out to them on social media with no response then ended up canceling and told them my reasons for canceling and no response. These are way too expensive for the quality and to get treated so poorly.