Ginger
The food is delicious
The food is delicious! The service is a huge help as it saves me from meal planning and prepping. For me, the positives of this service outweigh the negatives. The negatives being changes in recent years that have made the smoothies and bowls less thick and thereby less filling. And, a few times my box arrived with an item missing. When I contacted customer service they said it was out of stock and they would credit my account. My point is I shouldn't have to contact them to get a credit if they knowingly ship my box with an item missing. They should immediately credit me without my asking. All that said, I still love the food and the time it saves me.
Response from Splendid SpoonAug 9, 2024
This is really helpful feedback - we will share with the kitchen and web product teams as we strive to improve. Thank you!
