Splendid SpoonReviews of splendidspoon.com

Good lord, out of the 10+ food delivery services I have tried, this is by far the WORST regarding order accuracy. Even their customer service department, who started at first being accommodating, has now become incompetent as well. It's a shame because the smoothies, although expensive at $10 a pop, are really tasty and there is a decent variety. Long story short, I have had around 25 deliveries from them over a year and a half, and at least eight of them have had an issue. The issues range from items missing from my order (this happened 4 times), items being opened and spilling all over the other items (twice), items being swapped out in my order without asking/telling me first (once), and items sent in my order that literally expired the day I received the box (once). I finally got fed up and cancelled my subscription yesterday, because after they refunded 3 smoothies from my last order due to subbing out ones I did not want, they then only sent me 7 of the 10 smoothies I ordered and paid for in this most recent box. The part of their company that does the packaging has got to be the most incompetent group of people I have ever encountered in a shipping business. They need to fire everyone in that department, including management, and then rehire with new trainers. Utterly frustrating and ridiculous.

I recently ordered over $145.00 of food items from Splendid Spoon. This was my first time and I was hoping to be a repeat customer. The shipment came warm, box torn and wet. When I reached out to the company, they basically said they'd be concerned about the safety of the food, too. That was it!! No attempt to make anything right or appear to care at all about customer service.

Disgusting food and smoothies that are barely edible. Tried one smoothie and almost spit it out. Extremely sour and tastes like there's literally dirt or sand in it. Tried a curry noodle meal and it was disgusting. Most importantly, I canceled before the deadline (I had to email support as the cancel button wouldn't show up on the site), and they purposely took an extra business day to get back to me so that they could charge me for box #2. The thing is, I selected "skip delivery" for several weeks, so either way I shouldn't have been charged today at all. Luckily, my credit card had just been canceled so they were unable to actually charge me. I guess I got luckily with the timing (I'd just had a bogus charge on the card and had to cancel it/order a new card). It sucks to think that I would have had to dispute the 2nd charge if it had gone through. I don't even feel like I should have to pay for box #1 because the food is all so terrible and it's probably going in the trash.

After significant issues with shipping and the loss if our first order, our smoothie box arrived. The customer service was sub-par through that process. Once we got our box, absolutely no one in our family liked a single one of the smoothies. They are chalky, gritty and really not good tasting. We ordered once and never again unfortunately.

Has declined greatly in the last few months. they are now charging the same price or more (which was around $13 per meal NOT including delivery, so really more like $15-17) for plates that are 1/2 the size. They really thought we wouldn't notice. As a personal trainer I used to recommend them to busy moms but I no longer do.

Overcharged - they charged $13 in shipping cost to my card that wasn’t quoted in the checkout process Customer service was not apologetic Meals are overpriced and they hide ingredients, making it very hard for those of us with allergies and intolerances. Missing items with no chance to choose a substitute

I have tried 5 of the meals and liked ONE. Most of them are very small portions for the price. I can buy better quality and better tasting meals at the grocery store. The vegan chicken was rubbery with very little pasta. The “spaghetti and meatballs” meal was nothing to write home about….. etc etc. I am disappointed I spent so much money on food that I have to force myself to eat.

Paid $148 for 7 smoothies, 7 bowls and 5 shots. All items arrived thawed and at least 3 were expired. It’s concerning that they don’t check dates before sending to their customers. Packaging was a mess and all thrown together. Customer service did respond quickly which I appreciated and offered a credit on my next box, but I don’t want another box. To me first impressions are everything. This was a splurge and if there are problems right off the top, I can imagine they will only continue. So no thanks. After a few emails back and forth, I’m told they are refunding the amount spent on the expired items. Also worth mentioning is that I asked 3 times where I could find the expiration date in the bowls bc there’s not one. They refused to answer that question all 3 times. Instead they wrote and said how not to be put off by the expired product dates and that many people miss out on good food because they’re turned off that it’s EXPIRED. What the heck!!??? Won’t be ordering again!!!