SplendidReviews of splendid.com

Ordered something said it was delivered on the 27 of December. Nevered delivered emailed them got response but now nothing. Called credit card can't even find charged on statement. I hate ordering on line. The website is ordered from was splentdid.com. it is a fake website on Facebook. It was not from splendid.

Awful! I placed my order over two weeks prior to Christmas, with expedited shipping with shipping occurring within 2-3 days of the order, and nothing! I sent a request to cancel and/or a refund, since the package is still in Poland…they stated they could not because my son’s gift has now shipped…on 12/28! Unacceptable!

Honestly, save yourself from the headache of dealing with this company. I am still awaiting a response. I was essentially told that despite the seller sending my order to the wrong recipient, I have no resolution to receive my items or receive a refund because I won’t be able to return my items (as they were sent to someone else). Surely this isn’t a sustainable business model. When I requested that I be referred to their fraud department, all correspondence ceased coming. BUYER BEWARE!

I returned 3 of 4 items and never received a credit on my account. The fourth item, while charged to me, was never actually shipped (it remained “waiting to picked up” in their shipping app yet appeared as if it was in the package with the delivered three items.) Requested a refund via American Express.This company is clearly going under.

The same thing just happened to me that has happened to others here. I placed an order for three shirts and paid extra for expedited shipping. I only received one shirt, so I emailed customer service. They said they were all shipped separately in three different packages..... and they said two of them arrived a few minutes apart. First of all, that makes no sense. They told me to look around the neighborhood. If one of the packages was at my door, why would FedEx leave another one somewhere else instead of at the door with my other one? I live in a gated, very private and safe community. AND, where is the third package?? They said if I open a dispute with my bank and FedEx can't find the packages, then I will not be entitled to a refund. This is ridiculous!!!!!! I emailed them a couple times after, asking for the different shippers information in order to get proof of delivery from FedEx, but haven't received a reply. If I don't receive the other packages in another day or two, I'm going to call my bank. Not something I want to deal with!!

Splendid.com order took forever to get here. Extremely disappointing. Especially in this day and age. I live in Hawaii and order from so many websites, including Etsy where items are shipped from all over the world. Orders get here in a reasonable amount of time even when shipped entirely from other side of the world. This order from splendid.com took a month to get here. It was a final sale, but since it took so long I asked for an exception since the order was a birthday gift and it was way past the birthday, even though I ordered two weeks in advance. I asked them to consider a return. Splendid was not willing to work with me at all, unacceptable! Never again will I order anything from them. Terrible customer service.

I will never order with this company again. The customer service is not at all helpful. I did not receive my order, however, the tracking from Fedex smart post states it was delivered today. I usually have zero issues with receiving properly tracked packages where I live. The customer service at Splendid has been useless and not at all splendid. I now need to try to investigate and find the item. They advise you to search your community. How am I supposed to search my entire community to find a package that should have been tracked properly with photos? I do not have the energy for this incredible incompetence and stress. This is 2025 and this is not okay that they do not take care of consumers like me who paid for these items. They use the cheapest shipping possible and do not properly track their deliveries. This is unethical and unacceptable. I need a refund asap.

I purchased the love sweater and I was very disappointed with the quality , it peels and sheds. Not worth the price at all