Baby S.
Convenient booking but payment process needs improvement.
Selecting the venue and receiving that space was convenient. However, how the payment and an invoice are issued can be more customer friendly, especially when adjustments need to be made for a response reservation. I would have appreciated upfront knowledge about the fees that are derived from the spacer platform upfront. For example, if it cost $1200 for the total hours of the rental and $250 in fees then the listing should say $1450 or +$250 in fees so the user if the platform can know a true budget. Additionally, there should be a way for your platform to note partial payment. I paid a certain amount based on the hours in my initial booking and then added two more hours. Instead of an invoice for the balance being issued, I received an invoice as if I paid nothing. Shortly after the amount owed was pulled out of my account without notice even though there was no confirmation from the venue about the amount I owed. I enjoyed my time at the venue, but did not appreciate the payment process with Splacer. I would have appreciated the platform being more forthright about their fees.
Response from SplacerSep 19, 2023
Hi Kenisha, we're happy that you found the venue selection and receiving the space convenient, we understand that the payment part may be complicated. In your specific case, you approved the additional charge, so the system automatically collected the payment, and a receipt was sent to you regarding the transaction. If you want to understand the payment process better, please feel free to write to us and we'll be happy to explain!



