SpiritualquestReviews of spiritualquest.com

The website lists the sauna/salt room as being 220v. We reached out to Rick there numerous times about exactly what we needed as far as wiring goes prior to our delivery. He was rude, condescending, and misogynistic. Refused to issue a refund. Clearly doesn’t understand simple questions about the outlet required for the product that is incorrectly advertised. The wiring is current for Asia and EU, but NOT to code for the US. Spoke with the “engineer” in China with no success in ascertaining the safety of use here in the US. We have reported to the BBB. I will never use this company again for anything! They are misleading at best and full on scammers at worst.

If no stars were a thing, that would be my choice. When people tell you that they are spoken to rudely, that is putting it politely. Believe every single word of it! The good reviews are only because they did not have an issue/question. I not only have a recorded call of such interaction, I have email responses as well. If you react to the hostility, they will turn it around as if you are the problem. I am reaching out to ALL platforms to advise to NOT do business with this company, and if you do pray to the God's you don't have a simple question like "where is my product", or else you will feel the wrath. Ordered my salt cabin 7/19/22. Got a call that day or the next from the sales manager who said, "We are short-handed but lucky for you we have 5 units sitting in the warehouse right now so we can ship it out and have it to you in 2 weeks". I called week 4, sales manager Richard answered, I asked where the product was and advised that my tracking number shows delivered and it was not, and was SCREAMED at that he didn't have my file, was trying to relax on the way to work, I was calling before business hours, blah blah blah. When I tried to interject and ask him to calm down I was then asked even LOUDER why I was yelling at him (was in fact quite the opposite)...I hung up. This A-hole proceeded to text me, to continue, after I ended his aggressive phone call, by stating "you're literally unbelievable. I'm driving to work and you expect me to know what's going on with your order". No, jerk, I expected you to handle it with a little more decorum but that would take some class on your end which they have none of. I did not respond to him in kind at this point, and will not be responding in kind going forward. 2 months later I have no cabin, am out $6800 and these jerks have now tried to place me into some bogus collection agency. For what I have no idea, but the real suit will happen when my attorney files for my loss of business. STAY AWAY FROM THIS COMPANY!

Never again. Another scam company. Take your money then don't deliver the goods. Impossible to to chase up properly. Wish I'd looked at trust pilot first before I tried to buy something from these charlatans.

I ordered a pre-made salt wall in white bricks from Spiritual Quest (SQ). SQ called me to tell me the worker had made the next size up by mistake and while SQ would not charge me for the more expensive size it would cost $20 extra for the packaging and shipping. Two SQ employees quoted the $20 amount. I was billed $24.99. When the wall arrived it was sloppily packaged with enough tape to require considerable time to unearth it. Then the following: the frame for the wall is made of unfinished wood – not what the photos on their site show (the customer is supposed to paint or stain it and while doing so not get those products on the bricks???) at that price, absolutely not, it should have arrived 100% finished and done professionally; two miter cuts are gap-toothed as if done by a student in a woodshop class in middle school; wood is stapled, with those staples completely visible creating an unfinished look; the flexible LED strip (no brand name, only “Made in China” on the box) arrived with no booklet at all to give some basics about the remote and my box did not have the cord that attaches to the adapter and plugs into an outlet so I cannot use it. Spiritual Quest’s handling of my order has been abysmal. Return it? It is very heavy. At a minimum maybe they will sent the missing cord and booklet for the remote. I will have to live with the over-priced, poorly made wall. UPDATE, 6/6/22, Phone call from SQ - abusive, no desire to do business with me, I posted something online against them that was wrong...as if I don't know what's what. Listen up SQ, you are out of line and your "customer service" isn't. How dare I????? How dare you.

Running a business is hard in this climate. I've never posted a negative review. In this instance, however, I feel it is warranted to protect others who are considering purchasing from this business. My experience, unfortunately, has been similar to that of others posting 1-star reviews. The Better Business Bureau gives Spiritual Quest a C-. I ordered a sauna at the beginning of the year. I was told my order would be delayed due to supply chain backups. Understandable. Called again 2 months later as I had not received any updates. I was told my product had arrived at port. 2 months later, haven't received any word. I called and left a message. Never received a callback or email response. At this point, wondering if I will receive the product.

The company suna zen spiritial quest, id a rip off drop shipper. Kelly from spiritual quest has not deliveted or regunded my money in over 2 months. There call center in offshore. Cant answer questions, cant look up account. They hang up, and block you when you wany your money back. 1877 535- 2267 the theifs number

On January 25th or 2021. I made a purchase over the phone with Richard Ori of Spiritual Quest for a 2 persons Infrared sauna and paid for it on my credit card. The total came out to 1784 dollars. I was promised to have it delivered in 4 to 6 weeks give or take. However, what happened was a completely nightmare that lingered for over a year and still without any solutions or refund. I Called the office around March and the rep told me that because of the supply chain backed up they were not able to obtain my order at the moment but the shipment was on the way. I was also informed that if I cancel, they will charge me the shipping cost. On that note, I decided to give them a few more weeks. On April 29th, I emailed them to check on the status of my order and the reply was that they will receive a shipment soon and I will get the merchandise as soon as they received it. I waited for another couple of months. On June 25, I was notified through Email that the merchandise is being transported to my house. I waited another month and still did not see any delivery so I called them again. They emailed me back on August 4th and told me that the shipment was returned damaged and they have to file a insurance claim. It may take up to 90 days to go thru. I didn’t hear back from them for several months. I emailed them on Dec 4th and did not receive any replay so decided to call them again on Dec 16th. I was speaking to the owner Richard Ori and he proceeded to tell me that my insurance claim was denied. I was little upset about their handling and delay of my order and he hung up on me claimed that I was screaming at him. I tried to call and email him and received no replies. I called them a few days later and spoke to a different person names Kelly and she told me she will check into it. No response. After a whole year has gone by I realized that this company has no intention of sending me my order and on Feb 11th 2022, I formally requested a refund and decide to recuperate whatever I could. On Feb 18th I was sent 20 dollars. I emailed Mr Ori again to see when I will be receiving the rest and no reply. I called the company and spoke to Kelly on Feb 23rd. Still no reply. Over the course of over a year I must have made over 20 to 30 calls to them to find out the status of my order and refund. This is no exaggeration. This company has hardly made any effort to make good on their promise on their contractual obligation and eventually 2 months after my request I was refunded for the sauna but not for over 350 dollars of shipping cost.

If I could give a zero star I would. This has been the most frustrating experience I’ve ever had with a company. I ordered a 2 person salt sauna in September of 2021. I should expect about 6-8 weeks for delivery. Ok we’ll have it by Thanksgiving. Cool. I waited until after Christmas to call and ask where it was and was told it would probably be February or March due to problems with the Los Angeles port. In February I got a shipping notification that it was in the US and would be to me shortly. It kept track of the shipping notifications and it just sat in one place for almost a month. Then it says it was delivered to my hometown…but not to me. I email Rick at SpiritualQuest to inquire about the status and he gave a rude reply about it not being his problem to track items. So I call the shipping company that he cites in his email. They have no knowledge of my shipment and refer me to the previous shipper. I email them and they say that they went to pick it from Spiritual Quest but only received an invoice but no shipment. I again email Rick and he says that it is lost. The shipping company is looking for it. After all this I finally requested him to just cancel my order and refund my money. He says that it would be minus $395 shipping and $69 pallets and -25% for restocking or some other nonsense.