Spirit ShopReviews of spiritshop.com

I purchased a jacket as a gift for my girlfriend who's son plays for The Mercyhurst Lakers. It is a nice jacket except it has Mercyhurst College on it. She arrived at the school for the weekend game and opened the gift I had given her only to be disappointed. The school has been Mercyhurst University for over 12 years. I am a little upset.

Delivery was prompt. The item did not fit true to size.

Poor quality, sizes are way off and the colors of the school logos l ordered were not accurate. Do not order from them. No returns or credit. Poor customer service

I’d give customer service negative stars if I could, but fortunately the quality of the product is good, so one star is generous, but earned. Two items in my order were incorrect. The first was one of the adult mediums was sent as a youth medium. The second was that I had an extra 2XL and was one short an XL. While hurrying off to work, I sent the photo of the youth T-shirt and a photo of one of the 2XLs (there were several in my order) and asked for the exchange of both. Customer service advised I could keep the youth shirt (thanks, because I literally have no one to give it to) but then advised on the other shirt, that their bookkeeping, labeling, and packaging was fail-proof , and the rest of my order was accurate. After several exchanges with them (and by the way, I do not believe that this is a fully USA-based company as the English language used in emails was often confusing) and after I had checked my order numbers against the order to be sure I hadn’t ordered one size incorrectly, I literally said ‘All I know is that I have one more 2XL than I need, and one less XL than I need,’ and that I would like that situation to be fixed. They refused to make the correction and eluded to their fail-proof tag-labeling system again (because hey..that’s how I ended up with a kid’s medium instead of an adult medium… through their fail-proof system…). I answered that I would just keep the wrong shirt, and their lack of any attempt to help me fix the issue would reflect in my review of Spirit Shop (hence this review). After that comment, they also would not provide me the tracking info that I asked for on the medium shirt correction so that I could watch to see if I was going to have it in time for our reunion. IF your order arrives correct, then you’ll probably be happy. Shirts are good quality, and the printing seems fine (although someone did mention in an another review that peeling did occur to theirs… right now all my shirts are still brand new). However, if you have to deal with customer service, while I agree they are responsive, they would not admit to, fix, or offer a solution to what should have been a pretty easy exchange on one tshirt. And good luck understanding why.

Nothing really . It just I wanted exchanged hoodie .They didn't honor 50 percent off . You have buy hoodie all over again before discount !!! It like very misleading !!! I don't got over ot . I seen alot of views on this company . It okay still that all deserve . They need better ways live up to there word . They be better off .

First of all the letters on the hoodie sweatshirt arrived peeling! It has NEVER been worn or washed it is horrible! Sweatpants are great. But will never do business again there, I will go to a local place for another hoodie.

The order was for my Grandson High School it which was West Johnston. It came with the #13 Miller on the back I don't know who in the devil # 13 is. They wouldn't take the jacket back so I threw in the trash. I would NEVER repeat NEVER order anything from this company.

I ordered 2/12/25 and received a email stating my item was shipped on 2/14/25. I’ve checked every day multiple times a day and the tracking states it’s in “pre shipment” as in a tracking label has been made, but item has not made it to post office. I’ve emailed SEVERAL times to the customer service and I get no reply other than “theyve received my ticket and will reply within 1 business day” I will not be using their business again. I will be sticking with local businesses.