Spirit ShopReviews of spiritshop.com

First they canceled an item in my order with no notification I didn’t find out until my order was delivered. Second they sent 3 out of 9 items the correct colors the other 5 are a like a royal blue instead of a sky blue. Third their customer service is horrible you can only email and they only have replied excuses and it’s gone back and forth for 5 days with 2 replies from their customer service. Fourth my order was missing an item that was asked about in my initial request but again I have gotten no response on it just excuses why my items are not the correct colors. After reading all the reviews it seems like they hide behind this no returns policy and therefore if your stuff is missing or incorrect oh well it’s their policy if you order just hope it arrives correct and with everything or you’ll be subject to their same policies and customer service.

I think this is the first time I have ever left a review of a company online, but felt that I need to warn people about Spirit Shop. I wish there was an option for zero stars. Spirit Shop is the worst company I have ever dealt with. I ordered $100 of product, accidentally clicked the wrong size, and quickly corrected the order. But no dice, because the people that run this company prioritize their profits over customer service. Their response was that "our entire process is automated and orders upload into an automated queue upon submission" meaning it would cut into their profits to make a simple change even when they were notified quickly of a mistake in the order. Put more simply, it would cost them money to provide even mediocre customer service, so they won't. I'm lucky that I didn't order team uniforms or something that cost significantly more money; Spirit Shop would apply the same rule and you or your organization would be screwed as I was, just out a lot more money. This is not a common approach in the industry. I've ordered uniforms for my son's teams from several other companies who have been responsive with order issues. Not this sorry outfit, which will refuse to make a simple change or cancel the order (which I would have been willing to resubmit). Boo this company.

This was a horrible experience, the order was the wrong color and did not match the photo of preorder, so I very politely reached out to see if we could resolve the issue and they were not able to fix it without charging me 50 percent more! It was already almost 100 dollars for 2 shirts and then they want to charge me 50% more to resolve their false advertisement…. Thankfully I did not place a big order yet.

My order was delivered to another address and not mine. When I contacted their office they went by the shipping tracking which was wrong. I was basically told tough s---. I paid for and never received my order. Stay away from this company.

Order 2 jackets and a cap they say they shipped them . I live in Delaware they shipped them to San Francisco then to Seattle then they departed only to return back to Seattle now they want me to wait another 2 weeks before they are willing to refund my payment. Would advise you not to deal with this company . My package finally arrived 8 days late worst shipping ever,

You sent me the wrong size jacket and then blamed me for it when I reached out to you. I have made it my life's mission to make sure everyone I know will never use you. I am also making sure to report every ad of yours I see as a scam. I see your reply. I should not have to pay for a replacement when you sent me the wrong size jacket.

you made a mistake on my hooded jackets and refused to fix it. you sent me t shirts that i didn't need. I was told that you fixed my t shirts and that was all they were going to do , i told you that there was nothing wrong with the t shirts, it was the hooded jacket that you left the letter N off. I and my friends will never order from you again.

Order arrived box was opened, stained, printing has bubbles and creases , hats smashed, still havent received the return label