Spirit NestReviews of spiritnest.com

I ordered 6/1/2020 . No shipping info. On 6/10 I emailed and said just cancel my order.No response. 3 more emails , same. Finally 6/25 put in dispute with Paypal. Ah ha! They respond 6/26. So sorry lost in warehouse will ship out immediately. It is now 7/1. I do have a tracking that was provided. I actually live about 2 hours away from Jacksonville. We're on day 6 now of in transit. Now keep in mind my original order was 6/1. Will never shop them again. Poor business practice.

DO NOT PURCHASE FROM SPIRIT NEST. THEY ARE ABSOLUTELY DISHONEST FROM THE JUMP, YOU WILL NOT GET YOUR ORDER, AND THEY WILL LIE TO YOU FOR WEEKS AND DO NOTHING TO HELP YOU-- NOT EVEN PROVIDE STORE CREDIT. I didn't receive the item I purchased (Witch Please - Vegan Boots US Women's Size 9) from spiritnest.com, which was meant to wear to a ticketed event that passed while I was trying to get a store credit issued, and this company has done nothing but stonewall me, lie to me, and brush me off. SpiritNest claimed they needed to do an "investigation" with FedEx, which consisted of wasting more of my time, telling me more lies, and then coming up with some ridiculous story about my contact information supposedly being incorrect. My information is correct in my account used to place the order and my order confirmation email, so nice try there. They also told me I needed to contact FedEx myself, after wasting all that time for me already and telling me to wait and wait and wait some more. That's not my job-- I am the customer. It is the retailer's job to ensure that orders reach the customer. They need to fix this. All this time, all I've asked for is store credit so I could at least get something else-- they have lots of cute items in their store that I liked, even though I no longer had any use for the item I originally ordered due to not receiving it and my event passing without it. I also know that retailers take less of a loss on replacements/store credits than on refunding the full amount, so I'm actually being really nice and accommodating by being open to a store credit-- particularly given that they have a 100% failure rate in getting me the merchandise I paid for so far. Despite having my plans ruined by their incompetence, I made this effort to meet them halfway, but they're unwilling to be at all accountable for the fact that they took my money (a lot of it-- this purchase was over $80) and left me without my item. Neither on their shipping page nor their terms and conditions page-- both of which I reviewed before placing my order-- do they have any information posted indicating what happens in the case of lost or stolen orders. It turns out they've buried that deep in their returns page, where it makes no sense to place this information unless you are deliberately trying to make sure your customers don't find it. Why would someone placing an order for the first time look to a page about returning items to find a lost packages policy? This is a calculated and extremely disingenuous move on the part of this company. I had to open a dispute with PayPal which is now in appeal, costing me even more time and energy when this should have been the simplest process in the world. Despite how poorly they have treated me, I'm still willing to accept a store credit and will happily provide a different shipping address where a human being will always be available to accept my delivery. This is INCREDIBLY reasonable on my part, but my patience is just about exhausted. What kind of company takes your money, then doesn't care when you don't get the order you paid for and try to get help? Every reputable company on Earth issues a refund, replacement, or store credit in such cases. I will update this post if they ever make things right with me, but as long as they fail to demonstrate the slightest shred of accountability, I'm sorry to say THIS COMPANY IS NOT TO BE TRUSTED WITH YOUR MONEY OR YOUR FINANCIAL INFORMATION. Like so many other dishonest people in this world, once they get your money they don't care.