GPS Vehicle Tracking - BHPH & Franchise car dealers, auto lenders, fleet, trailer & asset managers, and consumer car buyers trust Spireon to track, manage and protect their vehicles, stay in compliance, improve operations, save costs, increase revenues...
Spireon (spireon.com) has 107 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 27 reviews with 1 star · Clear filters
customer
Been trying for a month to get my inventory corrected. Can't seem to get old units removed from my device list, but Spireon is quite capable of getting replacement units added to my invoice count.
Response from SpireonJun 25, 2020
We're so sorry to hear there's been a problem. Our Customer Support manager is reaching out to you directly to resolve this. Thank you for letting us know.
Emmanuel D.
I purchased 5 Trackers and on the 1st installation the trackers werent showing up on my home screen. It took an entire week for support to get the account updated and when they finally do, the mobile app is not functioning either. I've been trying to get the phone application up and running for over 3 weeks and everyone just keeps escalating a "case" and nothing happens. I have lost over $3,000 due to Spireon's carelessness and dismissiveness. This is the worst customer service experience I have ever had in my life. Would not even recommend my worst enemy to this company.
Response from SpireonMar 4, 2020
Hi Emmanuel. Thank you for sharing your feedback. We are so sorry for the issues and frustration you’ve experienced. After further investigation, it looks as though there has been a database issue on our end. Our Engineering team has performed a backend database refresh to your account and the issues you have been experiencing with the mobile app should be resolved. We want to ensure your ability to track your devices is as seamless as possible. If you are still experiencing trouble with your GoldStar account, we will connect with you directly to find another solution. Thank you.
Darren G.
Truly a bad experience! The customer service of this company is just not there. I have been waiting without success to get someone to respond to our drivers not being able to log into whatever app that they should be using to document their time. I have been told; “I’ll call you back” “They’re working on it” “I’m on top of it” and other failed follow-ups. This all during the Formula 1 Weekend in Austin and my drivers are not able to service the area because we do not have a functioning ELD system. This has cost us dearly!
Response from SpireonNov 5, 2019
Darren, we are very sorry to hear that you've had a less than exceptional customer service experience. I see one of our representatives has been in touch and tried to call you today; we will make sure to work with you until your system is serving you as it should.