SpicyIceReviews of spicyice.com

Response from SpicyIceDec 5, 2024

We’re sorry to hear about your concerns. After checking our records, we couldn’t find any messages with your name, email address, or order number. Please note that the item you ordered was a Pre-Order, as indicated on the product page, with a specific ship-by date shown in bold red print on the page. If you have any questions or need further assistance, feel free to reach out to us directly at [email protected]

Response from SpicyIceDec 3, 2024

We sorry for the confusion and any inconvenience you experienced. After reviewing your account, we can confirm that you were not charged twice for your purchase. What you are seeing is a preauthorization hold from PayPal, which is a temporary hold placed on your card to verify the funds for the transaction. These holds typically disappear within a few business days, depending on your bank’s policies.

Response from SpicyIceDec 1, 2024

I'm sorry there was confusion with the item that you ordered. We strive to provide a seamless and user-friendly experience, and we apologize for the inconvenience this caused. After reviewing your order, a 9" bracelet is what was ordered. If a 9" isn't what you wanted, you can return the item for the size you intended to order. We value your feedback and will use it to improve our processes.

Response from SpicyIceNov 27, 2024

I'm sorry that the product didn't meet your expectations. While our 2.5mm franco chain is one of our best selling and highest rated products, and completely unchanged from your previous purchase, we recognize that not every item will meet everyone's expectations. We value your feedback and will use it to improve our products.

Response from SpicyIceNov 26, 2024

We’re sorry to hear about your frustration with the return/exchange process. Your experience is very important to us, and we deeply regret that it didn’t meet your expectations. Please know that we value your feedback and will use it to make improvements moving forward. Thank you for sharing your thoughts with us.

Response from SpicyIceNov 20, 2024

We’re sorry to hear about your frustration with the return process. Your experience is very important to us, and we deeply regret that it didn’t meet your expectations. Please know that we value your feedback and will use it to make improvements moving forward. Thank you for sharing your thoughts with us.

Response from SpicyIceNov 9, 2024

Thank you for reaching out, and I apologize for the issues with your recent order. We shipped the items as per the order details, and I'm sorry to hear that the size wasn’t a great fit. Please reach out to our support team at [email protected], and we’ll work to resolve this and get you a more appropriate size.

Response from SpicyIceNov 3, 2024

Thank you so much for taking the time to leave us a review. We are sorry that the product didn't meet your expectations. While we typically receive great reviews for our products, we recognize that not every item will meet everyone's expectations. We do clearly define in our return policy that shipping costs are non refundable. We apologize for any confusion or inconvenience. Your feedback is valuable, and we want you to know that we take it seriously as we continuously seek to improve our customer service.