SpicyIceReviews of spicyice.com

Response from SpicyIceDec 24, 2024

I'm sorry that the product didn't meet your expectations. While most customers give our products outstanding reviews, we recognize that not every item will meet everyone's expectations. We value your feedback and will use it to improve our products.

Response from SpicyIceDec 24, 2024

We’re sorry to hear about your experience with the discount code on your purchase. Currently, we’re offering a 50% to 70% off sale, and discount codes are valid only on non-sale items. We’d love to help clarify or assist you further. Please don’t hesitate to reach out to us at [email protected]

Response from SpicyIceDec 16, 2024

I'm sorry that the product didn't meet your expectations. While our 12mm bracelet is one of our best selling and highest rated products, we recognize that not every item will meet everyone's expectations. We value your feedback and will use it to improve our products.

Response from SpicyIceDec 11, 2024

We’re sorry to hear about your experience with your delivery. While the tracking shows the package as delivered, we understand that theft or misdelivery can happen, and we take such situations seriously. We'd like to open an investigation with the carrier and file a claim on your behalf. Please contact us at [email protected] with your order details, and we’ll get started on resolving this for you.

Response from SpicyIceDec 10, 2024

We’re sorry to hear that the pendant didn’t meet your expectations. To help customers make informed decisions, we include photos of the item on a model to show its size and scale. We regret if there was still any confusion about the dimensions. While we no longer offer the exact styles you mentioned, we do carry other Jesus piece pendants in various sizes and price points. Your feedback is valuable, and we appreciate your suggestion about offering more size options in the future!

Response from SpicyIceDec 8, 2024

We’re sorry to hear about your disappointment. To clarify, the description on our product page clearly states that this item is crafted from high-quality stainless steel and plated in gold, ensuring durability and an affordable price point. While we understand the confusion, the current price of gold is well above $2000 an ounce, and items made of pure gold would cost significantly more than the $65 you paid. At this price, our products are designed to offer a stylish and accessible alternative to fine jewelry. We encourage all customers to review product descriptions carefully before purchasing, and we’re happy to address any concerns or questions directly at [email protected]

Response from SpicyIceDec 5, 2024

It seems that your comments refer to a gold chain with a cross, but according to our records, your review is for an order you just placed earlier today 12/5, which was a small Jesus piece necklace, which won't be shipped until tomorrow 12/6. Please feel free to reach out to us at [email protected] with any further details or concerns, and we’ll work with you to resolve the matter promptly.