C S.
Wonderful Customer Service
This company has greatly impressed me with their customer service. I received a several paragraph apology from them recently after placing my initial order due to the fact that the color I chose was out of stock offering me any assistance I might need in selecting something similar. I chose to go one shade lighter; but when I received the wig, it was indeed too blond. I have found that no one shade looks exactly the same in a YouTube! I had no problem returning it within their time frame because as I soon as I took it out of the box, I immediately knew it wasn't for me. So, I decided to try a similar style wig in the walnut color I originally wanted; but now I was really hesitant as far as the colors and didn't want to have to return another purchase. Sherri contacted me and actually e-mailed me two sample swatches to help me definitely decide on the correct color. Needless to say, she was a tremendous help even to the point where she helped me with the invoice. I would not hesitate to buy another wig from Spellbound because now I know their customer communication is exceptional.
Response from SpellboundWigs.comJun 5, 2023
Thank you so much for the feedback! We want you to love your hair and we are so glad to hear how happy you are with the service we provide. Thank you so much for shopping with us! We look forward to serving you again in the future.

