spellbinderspaperarts.comReviews of spellbinderspaperarts.com

I just wanted to order one embossing folder. Like I would do on any other website. Instead I get roped into them sending me whatever they wanted to and charging my account for it. I tried to cancel through phone calls (they rarely answer) and emails and on their website, but they sent me more stuff anyway. And charged my bank account. I didn’t want it, it was ugly, I never ordered it. I tried to return it - nope they don’t take returns. I tried to exchange for something not as ugly - nope all sales are final. I tried to explain this wasn’t a sale because I didn’t order it in the first place. She hung up on me. She was rude and nasty I think she was Godzilla’s sister. What kind of company has policies like this? What kind of customer service rep hangs upon a customer and still has a job the next day? I will stick with Scrapbook.com. Better stuff, more selection, fast shipping and excellent customer service. Never had a single bad experience with Scrapbook.com, been ordering from them for years. This was my first time (and last) ordering from Spellbinders. I have shared this abhorrent experience with Spellbinders with one of my Facebook groups of over 1000 members and will continue to share it in the others I belong to. All I hear is agreement, yes, don’t ever order from them. I don’t know how Spellbinders stays in business. Just DON’T get roped into their CLUBS! Oh, and be sure you don’t need it for at least a month, shipping is incredibly slow.

I love the products and most prices are reasonable but the reason why I gave 2 stars only is the length of shipping and delivery.I ordered just 2 stuff on May 27 hoping that I will get it in 3-7 days as what they promised. It’s not gonna give them a hard and longer time packing a bunch of stuff for 2 items only. I paid the shipping fee since the price is not more $100. But then it’s been more than 10 days and still hasn’t delivered yet. Just checked the tracking with USPS and it’s says that it will be delivered possibly tomorrow on June 10 @ 9pm. That’s almost 2 wks. And I already lost patience using it with my cut- out fridges that has been sitting on my table for a couple of days unfinished. I already started with a new project and almost done with that project. They need to improve their shipping and delivery system. Now I lost appetite ordering for more items on their website.

Spellbinders should not take your money if they cannot ship in a timely manner. Payment really should only be taken at fulfillment of the order. Taking payment without providing any product is, in my opinion, theft (approx value of my orders $650) Having customers wait 4+ weeks with zero proactive communication is unacceptable, regardless of alleged “glitches” in their “system” which, apparently according to their CEO’s statement on their website, is able to process new orders apparently but not older ones. Over-promising but under-delivering will lose customers’ trust. Spellbinders customer service is not helpful, other than to offer a refund. Based on my experience since 12/21/24, I would not recommend this retailer.

I love Spellbinders products. I have a Spellbinders Platinum 6 and also the XL (A4). I would buy their products more often but their overseas shipping is very costly. Admittedly, there is a short turn-a-round. I had approximately $50 USD worth of products in my cart, but the shipping was also around that cost, making it very expensive, in addition to the exchange rate (AU/USD). Cheaper to buy from a third-party company, sadly.

I have been a loyal SP customer for years and have spent thousands of dollars with them. I placed an order on 11/15/24, but nothing has arrived. I have tried to contact them, but nothing has happened. I am going to call my credit card company and dispute that charge. I am greatly disappointed!!

The absolute WORST customer service. I made a mistake on a club order, cancelled it within the allotted window. I have been trying to reach out to them for a week and can't get a response. They still billed me for it. They take FOREVER to ship anything. I highly recommend getting your products from scrapbook.com.

I have ordered products from them for years and have been happy. However, this year the shipping has gotten awful. I broke down after months of not ordering and spent $125, and now 4 weeks later, my items have still NOT been shipped. When I wrote on their YouTube channel about their poor customer service, I received a reply telling me to be patient. I’ll be patient alright. I’ll patiently spend my money elsewhere. Buyer beware.

I placed an order with Spellbinders Paper Arts on November 6 and as of November 24 I still don't have the product nor any confirmation that it has even shipped. I emailed them November 15 asking for status and was told they had "system issues due to switching fulfillment software" but that they should be sending it out "next week". Well, "next week" has come and gone, but the order still hasn't even shipped. I will NEVER purchase anything from Spellbinders Paper Arts again. A word of caution to anyone looking to purchase from Spellbinders!