SPELABReviews of spelabautoparts.com

Response from SPELABJul 28, 2025

Dear Customer, Thank you for your feedback, and we’re very sorry to hear about the inconvenience you've experienced with your order. Please note that for combination kits, the items are shipped in separate packages based on inventory availability from different warehouses. The tuner in your order was shipped from our Canadian warehouse. Unfortunately, we’ve recently identified a logistics issue affecting a batch of shipments from that warehouse. Some packages are showing abnormal tracking activity or are stuck in transit. Your tuner may be part of this batch, and we are currently working closely with the shipping carrier to investigate and resolve the situation. In the meantime, you are welcome to contact us directly via our customer service email at [email protected], and we’ll be happy to check your order status and provide a resolution as quickly as possible. We truly appreciate your patience and understanding as we work to make this right. Best regards, SPELAB Team

Response from SPELABJul 4, 2025

Hello, thank you for your feedback and we truly understand your frustration. As we mentioned in our previous communication, your order was shipped in separate packages due to inventory availability across our warehouses. This is a standard practice to ensure you receive your items as quickly as possible. We also informed you that the tracking number for your tuner would be updated within two business days — and in fact, it was updated just a few hours later. Your Mini Maxx tuner has already shipped, and the UPS tracking number is 1ZC1H2866722302028. We sincerely apologize for any confusion caused during the process and appreciate your patience. If you have any further questions or need assistance with your shipment, please don’t hesitate to reach out — we’re here to help. Thank you again for your order and understanding.

Response from SPELABJun 20, 2025

We’re very sorry for the inconvenience and frustration this has caused. After checking your order details, we’d like to clarify a few points to help clear up the misunderstanding: Your package was placed on June 12th and is currently in transit, with an estimated delivery date of June 22nd. We had previously shared the tracking information with you, and you can continue to monitor the status using that tracking number. Regarding the confusion, the order number you initially provided during your inquiry was incorrect. As a result, the update you received referred to a different customer’s delivered package—not yours. Please rest assured that your order has not been lost and is still on its way. We’ve already responded to your email with the correct details, and we’re here to support you if you have any further questions. Thank you for your understanding, and we hope to serve you better in the future.

Response from SPELABJun 19, 2025

Dear Customer, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. After reviewing your order SPETuner#5629, we’ve confirmed that the EGR upgrade kit you purchased is unfortunately not compatible with your 2010 Dodge 3500 Cab & Chassis (C&C) model. This is the reason why some components did not fit as expected and this kit do not support C&C models. We understand how frustrating it is to receive parts that don’t work for your vehicle, especially without immediate support. While we currently handle technical assistance and returns via email, our support team is here to help you resolve this as quickly as possible. Please reach out to our customer service teamto initiate a return and refund process. Be sure to include your order number in the email so we can prioritize your request. We’ll guide you through the return steps and ensure you’re taken care of promptly. Again, we apologize for the inconvenience and appreciate your understanding. Best regards, SPELAB Auto Parts

Response from SPELABMay 26, 2025

Dear Customer, Thank you for taking the time to share your feedback with us. Firstly, I sincerely apologise for the delay and the frustration this has caused you. We understand how important your car is and weeks without it, especially with vague or slow communication, is completely unacceptable. We also recognise your concerns about commissioning turnaround times and the lack of a direct phone line. Whilst our usual commissioning turnaround time is 2-3 working days, unexpected delays can occur. Nonetheless, it is our responsibility to communicate more clearly and manage expectations better, and we have clearly not done enough of that in your case. Please know that your $2,400 investment has not been easy for us. We want to right the wrongs and make sure you get the tuning and service you paid for. If you can provide us with your order number or order name, I will personally escalate your situation to the tuning team and push for a speedy resolution of this issue. If you haven't received it, there may have been an error in the information you provided that is preventing the file from being produced, so please check your email to see the latest news. We take your business very seriously and although this situation has not been resolved as it should have been, we hope to regain your trust. We look forward to hearing from you. With best regards,

Response from SPELABMay 16, 2025

Hi, We apologise for the continued delays and inconvenience caused by your order, particularly for the Main Coolant Reservoir for the 2014 F350 6.7 Powerstroke. Unfortunately, the supplier is experiencing unanticipated inventory issues that are causing delays in delivery. We understand how important this part is to your work truck, and we regret not meeting your expectations in this case. To avoid further frustration, we've cancelled the remainder of your order and issued a full refund for the missing coolant reservoir. You should see the refund in your original payment method shortly. We take your feedback very seriously. You are absolutely right that if an item is not in stock, it should not be listed as in stock. We are currently working to improve our inventory system and communication to avoid this type of issue in the future. Again, we apologise for the inconvenience and thank you for your interest. We will show in action that we will do better in the future. Best regards, SPELAB Team

Response from SPELABMay 14, 2025

We're sorry to hear about your frustration and appreciate you taking the time to share your experience. After receiving your message, we immediately contacted the official Minimax technical team to assist with your issue. The SD card provided in the kit actually contains files for all supported vehicle models, including Dodge RAM. During the download process, you simply need to select the correct vehicle type to install the proper programming. If that step wasn’t possible, performing an update usually resolves it. However, based on our review, it appears that the SD card may have a file corruption issue. That’s why we suggested a return and refund, which ensures you’re not left with a product that doesn’t work for you. Please note that we do not stock standalone SD cards separately for individual replacement, which is why we offered the return option instead. We truly regret that this situation caused inconvenience and will continue working to improve our customer experience. If you have any further questions or would like help processing the return, we’re still here to assist.

Response from SPELABMay 12, 2025

We're very sorry for the inconvenience you've experienced. I want to clarify that I’ve replied to your emails three times — if you haven’t seen them, I recommend checking your spam or junk folder. I’d also be happy to provide screenshots of our email replies along with timestamps as proof. Regarding your order, the downpipe was temporarily out of stock, but it just arrived today and has now been shipped from our warehouse. Your UPS tracking number is 1ZHE62710316693077. We truly appreciate your patience and understanding.