I ordered my delete kit and it all arrived except the fucki g tuner. And now theres literally nobody responding to the gD emails. I've contacted paypal for a refund.
Response from SPELABAug 8, 2025
Dear Customer:
Thank you for contacting us. We sincerely apologize for the inconvenience your recent order has caused.
Let me clarify that this is not the level of service we strive for, and your feedback is very important to us. Sometimes, due to high demand or logistical issues, our order processing may experience delays, and we sincerely apologize for this. However, I can assure you that we are committed to resolving this issue as quickly as possible.
Please contact our customer service team directly at [email protected]. We will prioritize your issue and ensure you receive your ordered tuner, or, if you prefer, a full refund. We will investigate the shipping issue and work with you to resolve it to your satisfaction.
Thank you again for your patience as we are working to resolve this matter. Rest assured that we value your business and will do our utmost to resolve this matter.
Sincerely,
The SPELAB Team
JP
Jon P.
Service is lacking
SPELAB#194210. Customer service is lacking. No phone number and email response can take a few days probably because a human who is responding is in China or Hong Kong. I installed the intake horn I ordered but a screeching sound would occur probably due to an air leak. I'm in the process now of returning for a refund and have notified my CC bank of my efforts. Quality of material is not there. Softer metal and thread machining is rough. If upgrading your intake horn from stock is a must, go with Banks. I have never had a problem with Banks products and their service
4 Aug update. Spelab per email has agreed to refund my money but will not refund the return shipping costs.
Response from SPELABJul 28, 2025
Dear Customer,
Thank you for your sincere feedback and we are deeply sorry for the problems you encountered while using our products and support services.
We are deeply sorry for the delay in our response and any inconvenience caused. We are actively working to improve response time and convenience, including expanding service coverage and adding more regional support.
Regarding the air intake horn issue, we take your concerns very seriously. The squeaking sound and fitting issues you mentioned indicate a possible leak, and we are currently investigating this batch of products to prevent future problems. We will process your return as required, and thank you for letting us know.
We are sorry that we did not meet your expectations, and we will take your feedback seriously to improve product quality and customer service. We also respect your recommendation of Banks and hope to have the opportunity to serve you better in the future.
Sincerely,
The SPELAB Team
JF
Jonathan F.
They didn't deliver the hardware needed
They didn't deliver the hardware with the valve cover. Emailed them several times to gwt it resolved but never got a reply until 2am mst. They don't read emails throughly as I had to explain myself several times. They dont have a phone number & are based in China. DON'T ORDER ANYTHING THROUGH THEM. STICK WITH AN AMERICAN COMPANY
Response from SPELABJul 28, 2025
Dear Customer ,
We are deeply sorry for your experience and thank you for letting us know.
Regarding the missing hardware, it may be that the packaging was damaged during transportation, resulting in some components being lost during transportation. We have reported this issue to the logistics supplier and warehouse team, and are actively improving the packaging to prevent this incident from happening again.
We apologize for the delay and inconvenience caused by the customer service response time. We understand the frustration caused by delayed or incomplete communication. We are currently optimizing the customer service process to improve clarity and speed up follow-up processing.
Your feedback is very valuable and we are committed to using it to improve product quality and customer service. Thank you again for your patience and hope that you will consider giving us another chance in the future.
Sincerely
SPELAB Team
BC
bobby C.
DO NOT ORDER A TUNER FROM THEM THEY…
DO NOT ORDER A TUNER FROM THEM THEY WILL NOT SEND IT!
I ordered a minimaxx v1 tuner on July 5th. By the 10th I had everything delivered except the tuner. Reached out to their customer service email which takes days to hear back. When they respond it just says “please continue to wait” “wait another week” “heres your tracking number”
I finally got fed up since i just spent nearly $700 on a scam. So after sending them about 10 or so screenshots back to back of forum posts, trust pilot posts, the claim I made with UPS etc. and DEMANDED my money back they FINALLY refunded my money. Took countless hours of constantly refreshing my email and searching the depths of the internet to back them in a corner. Today is July 22. I have not turned my head once the whole time. I may be one of the only customers to actually receive a refund.
DO NOT FALL FOR THIS SCAM OF A COMPANY! DO RESEARCH ONLINE BEFORE SPENDING A PENNY WITH THEM I AM NOT THE ONLY VICTIM!
Response from SPELABJul 28, 2025
Dear Customer,
We sincerely apologize for the frustration and inconvenience you've experienced — your feedback is completely valid, and we take it seriously.
To clarify, all of our combo kit orders (such as those including the Mini Maxx V1 tuner) are shipped in separate packages due to inventory being distributed across different warehouses. In your case, the tuner was shipped from our Canadian warehouse, while the other components were dispatched from different locations.
Unfortunately, there was an issue with a specific batch of shipments from the Canada warehouse — the tracking status became abnormal, and we suspect that the package may have been lost in transit. We have already escalated this matter with the logistics provider and are actively investigating the situation.
At the time, our support team should have communicated more clearly and offered you a timely resolution. We regret the delay and repeated requests for updates, and we’ve since improved our internal processes to ensure better communication and faster resolution.
We're glad your refund was processed successfully, but we understand the effort you had to make, and we're truly sorry for that. In future cases like this, we can arrange a faster reshipment or refund based on customer preference — and we will do our best to make sure no customer feels unheard.
Thank you again for your honest feedback, and we hope to earn your trust back in the future.
Sincerely,
SPELAB Team
JN
joe N.
I ordered the erg cooler kit and got the shaft
I ordered the erg cooler kit, and parts were missing. I contacted them, which you can only do via email, and told them I was missing parts, but I got no response. i had to order another kit to complete the job. to make it worse I left a review on there site and the erased it still with no response. buyer beware and don't trust this company
Response from SPELABJul 28, 2025
Dear Customer,
Thank you for your feedback. We’re very sorry to hear about the inconvenience you experienced with your EGR cooler kit order.
After thoroughly reviewing our email records, we were unable to locate any messages from you regarding missing parts. We sincerely apologize if there was any miscommunication or if your email did not reach us successfully.
We take these matters very seriously and would like to help resolve this issue as soon as possible. Could you please provide your order number and a copy of the email you sent? Once we have that information, we’ll be happy to investigate further and do our best to make it right.
We appreciate your understanding and look forward to your response.
Best regards,
MC
Marcos C.
SPELAB#195914 no respond
SPELAB#195914
It’s been 5 days now without no response, iv sent out like 6 emails now . This is ridiculous insane . Ordered a full DPF 5” exhaust including the down pipe and only received the down pipe and it’s shown as everything has been delivered… no respond back . Worst $ 1k. Ever spent on my entire life . I should have just gambled the money at a casino , I at least would have had a chance of winning something back instead of getting robbed .
Response from SPELABJul 28, 2025
Dear Customer,
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your recent order.
We have reviewed the tracking information for your full 5” DPF exhaust system (Order #SPELAB195914), and it appears that part of the shipment may have been lost in transit. We are currently contacting the shipping carrier to investigate the issue further.
In the meantime, you are welcome to contact our customer service team at [email protected] to arrange either a reshipment of the missing items or a refund—whichever you prefer.
We truly understand your frustration and appreciate your patience while we work to resolve this issue. Please be assured that we are committed to making this right.
Best regards,
SPELAB Team
TF
Tyler F.
Customer service is very disappointing.
If you use them you'll be disappointed with the customer service. The tuner is ordered, mini maxx v2, is what their site recommended for my 2018 cummins. It wasn't working properly, so I reached out through email, because no phone number. I asked to return the tuner so I could get an efilive instead. They will not return and are asking me to keep it and they can pay partially for my mechanic work.... which doesn't help my situation of the tuner not operating properly. I do not recommend using them.
Response from SPELABJul 28, 2025
Dear Customer,
Thank you for your recent feedback. We are sorry to hear that the Mini Maxx V2 did not meet your expectations and that you were disappointed with our customer service.
We understand the frustration when a product does not work properly and thank you for taking the time to contact us. We would like to clarify that the Mini Maxx V2 listed on our website for your 2018 Cummins model is based on manufacturer-provided compatibility. However, in rare cases, installation or vehicle-specific differences may affect performance.
If a tuner encounters a specific functional issue, we are more than happy to continue troubleshooting or work with you to find possible alternatives. Your satisfaction is of utmost importance to us and we are willing to do our best to help you resolve your issue.
If you would like to continue to seek a solution, please feel free to contact the customer service email.
Sincerely,
SPELAB Team
JB
Joseph B.
Still waiting on my tuner bad customer…
Still waiting on my tuner bad customer service
Response from SPELABJul 28, 2025
Dear Customer,
We sincerely apologize for the delay in delivering your tuner and for any frustration this has caused. We understand how important timely service is, and we are currently reviewing your order status to ensure it is resolved as quickly as possible.
Please kindly provide your order number so we can look into this right away. If your tuner has not yet shipped, we will expedite the process or offer an appropriate solution.
Thank you for your patience, and we’re committed to making this right.
Best regards,
SPELAB Team
