SPELABReviews of spelabautoparts.com

As anyone in business understands your product can be amazing but if your customer service sucks, people are not happy. I would never use spelab for tuning your vehicle. The response rate is minimal to none with days of span in between communication. If I owned a shop I would never allow a truck to come in without having all of the tune files from Spelab before they brought the truck in. I personally was doing the work on my truck myself and the whole process has been heavily prolonged due to the lack of speed from spelab regarding getting the tune files.

Buyer beware!!! The absolute worst customer service and Communication is a joke!! Something’s wrong with your purchase good luck!! Spend the extra money on an american build product! I learned the hard way and have lost $1000’s because of Spelab!! I will never buy anything from Spelab again!! I wish so badly i would have spent another $300 on a good oil pan, exhaust and valve cover!! All junk and leaks and fitment is off. No customer service and good luck trying to get warranty. All installed by a pro shop!! Now spending more $1000’s to remove them and install all oem because ive lost so bad and dont have the extra money! Imagine needing this truck for work and you don’t have one. Talk about being completely screwed for two weeks. Even the shop feels bad and is trying to help me and discount!! Don’t let this happen to you, trust me!!

Customer service is HORRIBLE!!!! Their return policy states, “FOR ANY REASON”. I bought two products from them at the same time, an after cooler pipe kit and a cold air induction kit. The two items were supposed to be delivered the same day, UNTIL delivery day. I got an e-mail saying the cold air kit would be two days late. I installed the after cooler kit and left my truck sitting disassembled for two more days waiting for the cold air kit. The kit arrived, but was NOT a direct fit. I had to force the pipe to try and get it to fit, and the fitting for the crankcase ventilation was not even close to lining up, which also had complaints in the reviews. I decided to not install the kit and reinstalled the stock intake system. I contacted customer service for a return authorization, which their policy stated was required, and two days later at 230am received a response stating they needed pictures of why the part would not fit. I explained the problem and told them I had reassembled my truck because I needed it and could not provide pictures. I also reminded them of their, “FOR ANY REASON” return policy. Two days later….at 230am I received a response stating they needed pictures of why the part would not fit. I replied with the same response and heard NOTHING back. I contacted my bank to dispute the charge. Today….4 days after the fact, I get an e-mail from customer service asking if I sent the part back, and if so, please send them the tracking number. I responded with, how can I send the part back with no authorization code or return address??? HORRIBLE CUSTOMER SERVICE!!!!!! pay a little more and buy from a reputable company!!! Update: Funny how after the review “Mina” responds and states, Spelab should’ve provided me with a return address, yet when they replied instantly to my e mail they STILL have not provided me with an address to return the product. I wish I could add a picture, so I could show the MULTIPLE e mails back and forth between myself and this customer service!! I stand by my original statement, HORRIBLE CUSTOMER SERVICE!!! Purchase elsewhere!!

I purchased the EZ Lynk AutoAgent Complete Tune Package with Full Support from SPELABS for $1,359.99. After installation, I discovered that the device did not include the required tuner email for tech support, which means I cannot receive any tunes at all. I have sent multiple emails attempting to resolve this issue and have received no response. At this point, it feels like I was misled or ripped off. What SPELABS actually sent me appears to be just the EZ Lynk AutoAgent 3 cloud-based diagnostics device, which retails for around $549, not the complete tune package I paid for. I am extremely disappointed with SPELABS’ lack of communication and customer service. For a purchase at this price point, I expected proper support and timely responses. As of now, I have paid for a tuning package that I cannot use.

This company is a joke. My very 1st order and the kit was missing 3 block off plates, the 2 coolant hoses and the throttle body extension. Then the exhaust system that I ordered has the wrong angle bends on the flange and wrong bend in the head pipe. So there is a 1" gap an no matter how you move it, it jusy doesn't fit. Messaged them and still have not heard back! Stay away from this company!

I have tried loading the software numerous times and have sent multiple screenshots of the efi live screen not accepting the program.I have been without the use of my truck for about a month. my other truck has the same setup from another source, so I know this is not normal. No phone support just slow email responses with no solution. I am giving them one more chance to try sending it to my other email account but it looks like I will be demanding a refund after hours of my time being wasted and my truck stuck in my shop This is my response after getting requests for more information from my above review. Spelab responded to my Trustpilot review in less than 24 hours, asking that I provide them with more information. I have already provided them with this order information in most of my seven previous email requests.My first email was sent on 11-21 and my seventh and last email was sent yesterday 12-21. Spelab responded to my Trustpilot review that I sent minutes before I asked them for the seventh time to send the correct software but they only responded to my Trustpilot review, and not my email sent to their service email address. The only acceptable thing left is to refund my money and send a pickup tag so I can return their useless piece of hardware. I am ordering another one from a U.S.-based company that has phone support and preloads the software to avoid issues like this.

Spelab sent parts that will not fit my truck as stated on website. No customer service phone number. Now they want me to pay for the return shipping. Horrible place to do business with!

The EGR delete kit directions are useless; the exhaust kit was deceiving. The kit came, and I thought I was getting a complete system, but I was able to splice in my tailpipe so that the exhaust would not empty under the bed. Two weeks in, and after filing a chargeback, they still haven't sent the correct tune to make the truck run. I spent hours, but the software that came in a separate email looks like it's for the wrong transmission, and now my truck hasn't been drivable for 2 weeks. If I don't get this resolved in the next few days, I will be forced to buy a tuner from another company that preinstalls the tunes like I should have gotten. Nowhere in the ordering does it state you need to program the tuner to function. Never again will I order from a company that doesn't list a Tech support phone number. Today is 12-26, and I still have not gotten the software, so my truck has been undrivable for over a month. It looks like I will be returning the tuner for a refund since they have ghosted me. I sent a screenshot showing a security lockout and got no response again. I spoke to my credit card company today, 12-29-25, and confirmed that it has been 10 days since I sent them the screenshot showing that the software would not load. These people are pathetic liars, and they will not get paid since I have provided undisputable evidence that they sold a very expensive product that does not work. I will be ordering a replacement from Tuner Depot since they have a better Trustpilot score and also have a customer support phone number. I will be sure to post my experience. I called Thourobred Diesel, but unfortunately, they don't sell tune files anymore. Today is 1-6-26 and after trying to load the tunes that spelab sent multiple times, I still don't have a running tuuck. I have emailed them screenshots of the error messages that come up after trying to load the software each time I try and have not been contacted in weeks to resolve this. My chargeback will stand, and spelab will not be paid for this purchase. I will be happy to send it back once they send a pickup tag, but it seems like they aren't responding to my issue anymore.