Highly don’t recommend buying from this company. Huge scammers.
Response from SPELABMay 14, 2026
Dear Customer,
We are very sorry to hear about this.
Could you please provide us with your order number?We would like to contact you using the name (McKenna Essary)you provided , but we are unable to locate your order.
We will arrange for a dedicated specialist to send you a replacement coordinator.
We look forward to your reply.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
JK
Jenny K.
Buy elsewhere
I recently purchased a tuner for my Dodge Ram and it is broken. I tried to exchange it but they wouldn’t budge. Do not recommend!!!
Response from SPELABMay 12, 2026
Dear Customer,
We take all customer feedback very seriously.
Unfortunately we cannot locate your order under the name you left.
Could you please kindly send us your order number, email or contact information so we can check and resolve your issue immediately?
We are ready to assist you fully once we receive your order details.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
SL
Susan L.
My husband ordered parts for his truck…
My husband ordered parts for his truck and they sent the wrong parts and did not want to send the right parts or refund the money.. worst place ever to buy parts. Don't do it..
Response from SPELABMay 12, 2026
Dear Customer,
We take all customer feedback very seriously.
Unfortunately we cannot locate your order under the name you left.
Could you please kindly send us your order number, email or contact information so we can check and resolve your issue immediately?
We are ready to assist you fully once we receive your order details.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
BK
Briar K.
Shit
They send an all in one package in 3 separate packages, one got here 2 days after one got here 4 days after and I’m currently waiting on the 3rd, says it’ll be here a week and a half… why the hell…
Response from SPELABMay 11, 2026
Dear Customer，
We sincerely apologize for the inconvenience caused by your order being split into multiple shipments and the long delivery delay of the third package.
We totally understand your frustration with the inconsistent delivery time and the waiting period. This is not the experience we want you to have.
We have already checked your shipment status and will follow up closely with the logistics team to speed up the delivery of your pending package. We will keep you updated once we have any new tracking information.
Thank you for your patience and understanding, and we will try our best to make this right for you.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
MA
mike A.
Declined payment and shipping was a joke
First time to try them and I didn’t go well at all. For first I got a email that said payment was declined when it had come out of my account. Then the shipping was horrible I dont think they sent it on time. Then when it showed delivered I never seen it that’s been a few days and still haven’t found it. I run a shop and get a bunch of these kits I ordered all the time. So if you want a scam email and an iffy shipping this is your place! I’m over it!!
Response from SPELABMay 5, 2026
Dear Customer,
We sincerely apologize for the poor experience you encountered with your recent order.
We are deeply sorry for the series of complications that ensued—including receiving a "payment failed" notification despite the funds clearly showing as deducted from your account, as well as shipping delays and the disappearance of a package that had already been marked as "delivered."
This falls far short of the service standards we strive to provide, and we take your feedback very seriously. Our team is immediately investigating your shipping timeline and delivery details to assist you as quickly as possible—either by helping you locate your missing package or by processing an appropriate refund.
We understand that you operate a business and rely on placing regular orders for parts kits; we feel deeply regretful that we failed to meet your expectations on this occasion and caused you such disappointment. We are committed to thoroughly resolving this issue and ensuring that such errors never occur again.
Thank you for bringing this serious matter to our attention. We will be reaching out to you shortly via private message to provide you with a dedicated follow-up on this case.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
JS
Joshua S.
I cannot completely answer honestly yet. Because I've attempted to install myself twice already. But I don't have a good enough demonstration.
There wasn't no instructions for illustrations, to help me with the installation so i've had two failed attempts now
Response from SPELABApr 22, 2026
Dear Customer,
We sincerely apologize.
Please provide us with your order number, and we will guide you through the installation process.
We look forward to hearing from you.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
BZ
Brandon Z.
They do not help resolve issues at all, Customer Service sucks.
They do not help resolve issues at all. i would and will never order from spelabs again, the most they will give for refunds or anything is a 15 dollar gift card, i got the 2013 Duramax LML head stud kit and it just isn’t worth it, i was missing washers and one of the studs was a COMPLETE different thread pitch and i got the kit about 2 months ago and they still haven’t sent a replacement. do not ever get anything from them, the time and money i was wasting waiting for them caused an issue with my customer and shop space. definitely just buying from a different place like i had to do with this.
Response from SPELABApr 21, 2026
Dear Customer,
A friendly reminder: Please include your order number in your negative review so that a dedicated customer service representative can assist you with your order.
Thank you for your understanding!
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
BM
Brian M.
Worst customer service ever
I have a 2018 ram 2500. It is my source of income my only source of income because I haul travel trailers across the country so I recently made a few purchases. I got the differential covers, EGR DPF delete kit along with a grid heater delete kit and an intake horn so let me remind you how rough the economy is right now so to come up with roughly $3000 is not all that easy so I would expect fairly decent Customer Service with the company you spent that kind of money with but boy was I wrong it is impossible to get a hold of this company. They only have an email so my truck is sitting on a lift while I’m waiting to hear back via email. I’ve lost a whole day work and I’m gonna lose another one tomorrow because it’s still on the lift and we haven’t heard back you would think a company this size would have at least a telephone number. You could leave a voicemail something but no they have nothing or they choose to give out nothing because they don’t want to deal with all the negative feedback but I highly recommend you spend the extra money and get a delete kit somewhere else I would just about pay the difference just so people would stop going through this company. I’m disgusted right now with the response time I’m dealing with a little bit of common courtesy goes a long way. I know they’re gonna send me the links they have posted but not one of them tells you anything about the mini Max and a 2018 tune it’s been a nightmare so if anybody reads this and are having thoughts of buying a delete kit from this company, please think twice and contact me and I’ll send you a couple dollars to make up the difference for somebody else.
Response from SPELABApr 15, 2026
Dear Valued Customer:
We sincerely apologize for the difficulties you have experienced, as well as the impact this situation has had on your 2018 Ram 2500 vehicle and your livelihood.
We accept full responsibility for the delay in our response and for our failure to provide a convenient channel for support.
A member of our Senior Support Team will immediately prioritize your case and contact you directly to assist with any questions you may have regarding the installation of the Mini Maxx tuner on your 2018 model. Additionally, they will provide guidance concerning the differential cover, EGR/DPF removal, intake grid heater removal, and intake horn configuration.
Subsequently, we will provide you with detailed, model-specific instructions, along with dedicated one-on-one support, to help get your vehicle back up and running as quickly as possible.
Thank you for your patience; we are committed to resolving this matter properly and making amends for the inconvenience you have suffered.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
