If you order anything and there’s an issue it takes customer service anywhere from 2 days or more to reach out. And if you need a refund they drag their feet on giving it to you. I had to return something and it took quite a while
To get my refund but I did get it.
Response from SPELABMay 14, 2026
Dear Customer,
We are deeply sorry to hear about this matter.
We have verified that a full refund for your order was issued to you on the 25th.
We have also assigned a dedicated customer service representative to contact you directly; please stay in touch with us to ensure that this issue is resolved to your satisfaction.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
AU
Austin
The quality of the product wasgreat…
The quality of the product was great.there were no instructions No parts list and not even a receipt. There's 5 bolts and 9 bolt holes. 3 silver bolts and 2 black bolts along with 2 black block off plates and and 1 silver. If I would have known there were going to be different colors I would have gotten silver. Tried to just exchange the black plates for silver but was not able.
Response from SPELABApr 10, 2026
Dear Customer,
Thank you very much for your candid feedback and for sharing your experience with us. We are pleased to hear that you are satisfied with the quality of the product itself; however, we sincerely apologize for the omission of the instruction manual, parts list, and receipt—this falls far short of our usual service standards, and we are taking immediate steps to improve our packaging procedures.
Furthermore, we deeply regret the inconvenience caused by the mix-up regarding the colors of the bolts and cover plates, as well as our failure to accommodate your request for a color exchange. We fully understand your preference for a uniform silver aesthetic, and we regret to realize that we did not communicate the available color options clearly enough beforehand.
Your satisfaction is of the utmost importance to us. Should you require any further assistance—such as a partial refund, a discount on your next order, or any other form of support—please do not hesitate to let us know. We will do our absolute best to resolve this matter to your complete satisfaction.
Best Regards,
Scarlett
spelabautopart Customer Support
[email protected]
BK
Benjamin K.
Failure to fix Mini Maxx V2 issues
I have a 2015 Ram 3500 with 6.7 Cummins. I received the Mini Maxx V2 in a delete kit. Since 9-16-2025 I have been emailing the support team to fix my tuner not updating to the newest version to remedy the loap/surging at low RPM. I keep getting the same answer to the issue which obviously isn’t resolving the issue or I wouldn’t be emailing you still. I have gave them ample information and opportunities to fix it but they can’t seem to do that. No offer to replace it or the refund my money. My truck that I use regularly is now down 2 weeks. On a high note I was pleased with the egr and exhaust equipment. Maybe find someone else to purchase the tuner through.
JD
Jon D.
I made a mistake and ordered 2 of each…
I made a mistake and ordered 2 of each items that I ordered. Contacted them. They were helpful in getting a return address. Said they wanted a tracking number as soon as I sent it back so I did emailed them. The tracking number month has passed by and I have yet to receive my refunded money. Very aggravating customer service is absolutely horrible. I would never buy anything from them again or ever recommend them to anybody.
Update: month and half later I did finally receive a refund, the time it takes for a response is forever, and there is no one you can call, it all has to be done over emails.
Response from SPELABAug 1, 2025
Dear Customer,
We are deeply sorry for your experience and apologize for any confusion or inconvenience this may have caused.
We have carefully searched our system but, unfortunately, cannot find any return or refund requests related to your order. This may be due to you using a different name, order number, or email address. It's also possible that your email went into a spam folder. We apologize for the inconvenience.
We take customer satisfaction very seriously and would never intentionally deny a refund. If you believe a return exists, we will investigate further and resolve the issue as quickly as possible.
To proceed, please contact us directly via email at [email protected] and provide your order number and return tracking number. Once we receive your email, we will prioritize your case and ensure everything is handled appropriately.
Thank you again for the inconvenience and for giving us the opportunity to correct this.
Sincerely,
