SPELABReviews of spelabautoparts.com

I cannot get ahold of anyone. I ordered a turbo back exhaust and all I got sent was a tip and now I can’t get any customer service to respond Order#123869 Email has been sent with pictures Thank you for responding, I couldn’t get a response from the service team. I will delete this after reply

I contacted them three times. Two through their website and the last time via email. I needed a recommendation on what electric cutout kit to buy based on their experience and sales history on S197 Mustang's. Wanted to make sure I got it correct to ensure not having to return it and going through the hastle associated with getting the wrong kit. Anyway I finally received a response and it was chocked full of helpful information. Here is their response verbatim SPELAB Tue, Nov 26, 9:16 PM (8 hours ago) You just need to buy it in the size you need. I don't believe my request for help was unreasonable at all. Needless to say I will NOT be buying from them. I will move on to another company that will help me. Perhaps your experience with them might be different than mine...GOOD LUCK.

We ordered the complete kit for the 2018 duramax, the hptuner mpvi3 device was not included nor was the canbus kit. Their communication sucks, must be done thru emails and not over the telephone to get support, so you get to wait for them to reply, meanwhile you are dead in the water until they reply. I do not recommend this company at all.

This company will sell you a product that does not work by design. They will leave you hanging with your truck apart. Then they will be extremely difficult to get ahold of with no phone number and a 5:30am email if. If you are lucky. I was left with broken parts and for 4 days before I had to go to another company to get the correct part. No help fixing the issue from SPELAB solving the issue at hand to get my truck the correct part. Thanks for nothing

I just spent 1500 bucks two weeks ago on a 6.7 Cummins full delete yet all the parts showed up in three days except the tuner. I can’t do anything without the tuner now I’m being told it might not ship till 10 November, where is my tuner? No mini Max. order 115275

Would not recommend will receive everything but my tuner (MAIN ITEM) It’s on back order with would have been nice to know before I ordered my kit and spent $1500.00 with a place that has shitty customer service and can’t respond to a simple email . 10 out 10 would not recommend don’t make the same mistake I did spend the extra money and order somewhere else

I ordered a kit from them and when I got the kit everything was there but the mini max. I have reached out all day long and have not got a response. I understand if you made a mistake and forgot to pack it but you should have better customer service

Customer service is complete garbage. No response from the chat or email. I am missing the tuner which is the most expensive and important part of my delete kit.