Malcolm T.
Horrible communication
I ordered a different cover and had some questions, SPELAB has no phone number and they use an AI response system that is horrible and responds with nonsense to your questions. I tried again and got the same BS response. I will not deal or buy from this company. I see lots of problems with no or bad communication with them. Be aware if everything goes well on your order and install and end result with no warranty issues then maybe you will be ok, however if you have any issues forget about any help, your out your money and screwed stay away from this company and deal with a reputable company like Banks or someone who actually cares about their customers.
Response from SPELABMay 12, 2025
We’re truly sorry to hear about your experience and understand your frustration. Please know that customer satisfaction is very important to us. If the product you received does not fit or meet your expectations, you are absolutely eligible to request a return and refund. Our store has a clear return/refund application process, which is outlined in our refund policy section. We're always here to help resolve any issues and are more than willing to assist you directly — not just through AI, but with real support. We hope to have the opportunity to improve your experience.