Peter F.
OUTSTANDING CUSTOMER SERVICE!!!
OUTSTANDING CUSTOMER SERVICE!!! I placed an order on a Sunday for a set of buttons I needed for an event the following Saturday. I wrote a note that I needed delivery no later than Friday. As of late Thursday I had not received a shipment notification, so I called and talked to Joy, who looked up the shipment details (the product had shipped), but apparently the shipment company had a problem (perhaps weather related) that was going to delay delivery until the following Monday. Joy immediately took ownership of my problem and said she would immediately contact the shipping supervisor and I would get a call back. I got that call within 30 mins from John, who said they would try to expedite the shipment but also said "we will make sure your get your buttons on time". Well, they did both of those things, because on Friday I got two packages of buttons, one from the original order and a second which they had produced late Thursday and shipped overnight! I was quite frankly astonished because they could have easily blamed the shipper, but instead they went way beyond my expectations and produced, at their own cost, an entirely separate second set of buttons. To make this even more impressive, my order was a small order for only about $100. I think anyone can rely on this company to take good care of you no matter what the size of your order!
