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I am very happy with the academic…
I am very happy with the academic content however when I called about not wanting my card automatically charged in a year for an auto renewal to this membership, I was told by customer service there was a box I could check to opt out and I found there was nothing too opt out... when I called customer service again they admitted there is nothing I could do to opt out myself, that I have to ask to opt out through calling customer service and "they can check the box for me." It's deceitful to say that we have the opportunity to opt out of an auto renewal when we really do not.
Response from SpeechPathology.comDec 12, 2022
Hello, Thank you for taking the time to submit your review. We appreciate our members, and we value your feedback! We're glad you're enjoying our website and content, and we are very sorry for any miscommunication. We'll be sure to review your interaction and utilize it as a learning experience for our Customer Experience team. To ensure uninterrupted access to the course library, we do offer subscriptions that renew automatically. We try to make that as clear as possible to our members by providing the information prior to purchase, and we remind each member via email before their account is renewed and again at the time of renewal. We're happy to change your subscription and account preferences at any time. If you have any additional questions about your account or would like to discuss it further, you can reach us at [email protected]. The team at SpeechPathology.com