Ciel D.
Bad customer service but good products
Items were shipped quickly and without issue. However I never received an email confirmation of my order nor any tracking/shipping info from them until after I posted a bad review. I tried contacting them on every platform where they have a presence but only got an email from them after the bad review despite then claiming to have emailed me several times over. It took 4 emails and a bad review before I got any shipping info or even my order number. Apparently part of the issue is they don't answer emails on the weekends. Fyi, if you need customer service over the weekend you're sol
Response from Spectrum BoutiqueFeb 9, 2025
Hi there! This order shipped out the same day as it was placed — I have replied to your DMs and emails with tracking information, and assure you that your order is on its way to you. Please check your junk folder to see if our email confirmation was accidentally filtered there.
