Spectrum BoutiqueReviews of spectrumboutique.com

I have purchased from this storefront before, for a magic want, no issues with that product. I finally got around to purchasing a dildo that I was interested in and upon arrival I immediately noticed the low quality in the print job of the product and it felt incredibly cheap and it even says on the packaging that it is a novelty toy and not meant for intimacy yet it says that you can use it as a strap on and all this other stuff. The print job alone had me concerned about what I could possibly insert in myself. I immediately contacted the spectrum customer support and I am utterly disgusted and offended by how I was talked to by the customer support agent, Carly, talking down to me as if I don't know what I am talking about and claiming that there were multiple images on the website showing the product when that's not true at all, there's literally only one image of this product that I purchased and it is low enough quality that it was misleading. That's one thing about her response to me that really upsets me is that she claims that me saying the picture is misleading is actually not true. Again I do not appreciate being talked to you like this by a customer service agent. I was really excited about supporting a business that is in the same state as myself but unfortunately I'm going to have to take my business back to love honey as they have a much better return policy and customer service isn't as snarky and condescending. UPDATE 9/30/2026: Turns out I was in fact right about being concerned over the print on the product rubbing off because last night I gave the product a chance and inserted it in myself and came out with a couple of spots rubbed off. This is unacceptable and this product needs to be removed from your inventory immediately, I also am expecting a refund instead of credits because I do not want to use your services ever again, please I'm begging you just for a refund, this is not fair to due to a customer especially when she is in the right about a product.

RUDE AND UNHELPFUL CUSTOMER SERVICE

I purchased a stainless steel infinity necklace/collar that was said to be 16" though I was sent a 20" item. I contacted this place to let them know, and they pretty much said too bad, saying "sometimes we all buy a product that isn't for us.' DO NOT BUY FROM THIS PLACE>

just spreading the word! I've loved this site for the better part of the last year and have purchased goods from them before. The goods are a bit over priced, but I felt like I was supporting a woman-owned business so it felt worth it. Well, if your package is stolen, and you spend a week contacting UPS, USPS, and the company, the best they can offer you is a 40% off coupon. They don't replace lost packages, unlike other companies like amazon and bad dragon and your local sex store. I would just think twice before purchasing their goods

Do Not buy from Spectrum Boutique, here is why: Mirroring the other reviews on here. I wish I could leave a positive review. I really wanted to like this company, and I had already ordered from them multiple times when this issue occurred. I had loved what they stand for (on paper at least), but the reality is they have exceptionally terrible customer service and when there is any issue with the product (or in my case the shipment), they will do literally nothing to help you. I would describe the customer service experience as negligent, avoidant, and truly invalidating. In my situation, I placed an order, waited 2+ weeks (normal shipping length for them), and when I checked the tracking it said it was being returned to the seller. When I emailed Spectrum, they told me to contact UPS, I then spent hours on the phone dealing with the shipping company only to find out that the error came directly from Spectrum Boutique. When I provided ample documentation to support this, Spectrum still refused to refund me for the shipping & "restocking fee", so I ended up having to go through a bank dispute just to have them refund me in full. (Mind you, this is after I'd been an active customer for over a year) I filed a dispute through my bank to which Spectrum never responded, so the bank decided in my favor, but ultimately it took 2 months from when I made that actual order to when I finally got my full refund, and as you can tell I feel really sour about it because (like others here) I had been actively trying to support a small "ethical" business. But, potential customers should know that while Spectrum has some quality products & education on their social media, you may likely find yourself paying for a product that you never receive, which is what would have happened to me if I hadn't wasted hours submitting a bank dispute. For reference, I run a small business, I always try to put myself in the shoes of the seller, but still I would never treat a customer the way they treated me. And, it's really sad because customer service is the only thing that competes with big biz like Amazon -- unfortunately Spectrum does not stand up in this category at all. Their response (or lack there of) was in my opinion highly unethical as a business, and while I'm super bummed to have to leave a negative review like this, I don't want others to go through such a frustrating and time wasting experience, or to feel like money was stolen from you, which is how I felt through the whole process. After this experience, I would say that their business integrity is definitely questionable, and I think perhaps they should focus on sex education instead of running a shop, because it's not something they seem capable of doing properly at this time. Anyway, good luck to other customers on your sex-toy shopping adventure, cheers to us finding & supporting other small businesses that actually value and respect their customer base.

The first time I ordered Spectrum Boutique I was disappointed in the product. I gave them another try with ordering an educational book and the package never showed up. All I can get is passive aggressive emails from the store. They are no help at all, you're just throwing your money away and bringing frustration into your life. The policy for this on the website makes it clear that this is a very common issue that they don't intend on fixing.