Spectrum BoutiqueReviews of spectrumboutique.com

I received a defective item and emailed support to ask about what options I had, if any, to rectify the situation. Carly responded within the same day, apologizing for the issue and providing me with a store credit and a handy list of alternative and comparable products that I might want to purchase instead to avoid the issue again. This is not the only time I've had a great experience with Spectrum Boutique's customer service when an issue has arisen, and I suspect that will be the case going forward if any problems should pop up again. I will gladly continue to support this business because anyone can sell a product, but it's sadly a little tougher to find the ones that really care about the customer experience beyond just their bottom line.

I'm not sure if I'm not receiving their emails. Finally, someone contacted me via text. I got my package. I'm a happy customer. Thank you. This makes me confident to purchase more. Shipping was fast as well.

I got a super fast response after sending an inquiry regarding the shipping on my order still showing up as “processing” after quite awhile. I didn’t expect to even get an answer with my email being two days before Christmas, but I did! Carly responded promptly, clearly, and kindly, with a fix to the issue. She was also very forthcoming about the issue being a tech problem and finding out what they could do to right it. The issue was really out of their control so the fact that they ended up expediting shopping once it was corrected and offering a coupon was really awesome.

Excellent customer service. The product I ordered was defective and an email was all it took to get an exchange processed. I received a new product no questions asked, no fuss. Spectrum has never disapointed.

This is a great adult toy store--their selection is well organized, they have fun themed sales, and their customer service is great. I've been happy with nearly everything I have bought from them, and the one time I purchased a product with a factory defect, they made it right as quickly as possible.

Have ordered from SB a few times over the years, and always had a great experience - products are great quality, and arrive fast. Am signed up to their mailing list, and there are frequently great promos. Love their informative social media posts too!

I had a coworker introduce me to Spectrum Boutique and I am beyond thankful she did! The curated selection of body safe adult toys is 10 out of 10. The customer service is 10 out of 10 The layout of the store is affirming for me since it's not labeled "Men's toys" or "Women's toys" I love how inclusive this store is, I believe that Zoe (owner) goes over the top to make sure her customers are happy. Spectrum Boutique is a wonderful shop and sex education hub. The prices here are competitive to other adult toy stores.

Knowledgeable shop/owner always sharing education with their customer base. Quality toys, fair prices and speedy customer service. Only place I shop for the goods!