J E.
Still love them
I've been shopping here for 20+ years. Up until recently, their customer service has been superb, and this is still the case if you email them, but if you find yourself using live chat, you'll see that their standards have plummeted. Victoria is super rude and condescending so if you get her, just close out your chat and come back later. Sarah isn't rude but clearly can't be bothered, even when you thank her for taking the time to answer your question. Don't even expect a goodbye from her because once she gives you one or two lines, she's gone. It's sad. This won't deter me from shopping with them, but I'll just stick with email from now on.