Specialized Products CompanyReviews of specialized.net

arrived very late.

Even though the packing sheet listed an instructions pamphlet was included in the package. There was no instruction pamphlet included with the shipment. When I called Specialized Products to ask for the missing item, I was told that the OEM was responsible for including the instruction pamphlet in the shipment and Specialized Products couldn't help me. I was told to call the OEM for help.

I'm not sure how to review my experience. I ordered this backpack through my company website and the pictures and descriptions were terrible. So the one I got was not the one I needed. I haven't had time to contact your company to see how I need to proceed to correct the mistake. I'm sure that your website is much better at describing your products. So I guess someone needs to work with our web people to make it work better to prevent mistakes like this in the future.

I'm still waiting on confirmation on my order that it has been shipped. You would think that after a week, that I would hear something. Very disappointing considering that I have bought tools from them before!!!

The product was good. Called multiple time for tech support never got a call back😡. Now I may have the wrong solar panel. Your tech guy is in professional.

Placed my first order with SPC and they put an incorrect address on the shipping label causing the item I ordered to be returned to them. I needed the item fairly urgently which is why I picked one day/overnight shipping. I ended up canceling my order and purchasing the item through Amazon who put the correct address and got it to me in one day.

The carrier of the goods was switched from FedEx to USPS without notification, because I gave a P.O. Box address. I was given the reason only after I enquired . After further enquiry about the delivery fees a refund was made to my PayPal account. I wasn't asked to give another address for the FedEx option, nor notified from their initiative about the difference between the two shipment methods charges.

I was told that my delivery was sent to wrong address. So I had to wait for it to be resent and as of yet I have not received it. When sending so many copies of the receipt I should have gotten a tracking number from the beginning and NOT have to request it. I had sent an email and it was not responded to so I had to go the Chat room experience to get my tracking number ….This needs to be greatly improved !