Cleveland C.
There are some technical difficulties…
There are some technical difficulties along the way, but for the most part SpeakSpace individuals are able to assist in working through them timely.
Response from SPEAKSPACEDec 19, 2018
Hi Kelly, Thanks so much for your review! As you know, we were able to pinpoint the issue you had, due to your providing feedback in a timely manner! If you'll recall, there were two overlapping lines from the same phone number in the conference, which is referred to as a flash hook. A flash hook happens when a caller dialed into a call hangs up, then immediately re-dials in causing two lines from the same phone to be placed into the call. As a reminder, in order to prevent an issue like this in the future, please advise participants to ensure their line is disconnected from the conference completely by allowing the hand set to rest in cradle for approximately 10-15 seconds before making another call. This allows proper time for the PBX and carrier network to send and receive the proper disconnect request. Hope this helps and thanks again! Becky