Spassino CasinoReviews of spassino.com

Response from Spassino CasinoSep 29, 2025

Hello dear JS, Thank you for taking the time to share such a detailed review. We truly appreciate feedback that encourages open discussion around responsible gaming, promotional transparency, and the overall player experience. We’d like to address a few points you raised: Regarding the €20 No Deposit Bonus: This promotion is indeed available to new users, but like all casino offers, it is subject to specific terms and eligibility criteria including restrictions on multiple claims from the same device, IP address, or household. These conditions are clearly outlined in the bonus Terms & Conditions and are in place to prevent abuse and ensure fairness for all players. On Responsible Gambling Tools: Thank you for highlighting the importance of this area we fully agree that such tools are essential. While our current platform does not yet offer self-service options such as deposit limits or self-exclusion directly from the user dashboard, we want to assure you that these features are in development and will be launched soon. In the meantime, our support team is available 24/7 to help with any responsible gaming requests, including cooling-off periods or account restrictions, and we act on these promptly. We are continuously working to enhance our platform in line with players expectations. Your feedback has been shared with the relevant teams and is greatly appreciated. Best regards, Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear Gustavo, Thank you for your review. We’d like to clarify the situation in full for transparency. Upon review of your account activity shows that you violated our bonus terms and conditions on three separate occasions. Each time, you attempted to exploit the bonus system by hiding free spins during an active bonus period and then using those spins after canceling the bonus, a clear and repeated breach of our bonus rules. As a result, and in line with our fair play policy, all winnings obtained through these actions were voided. Your last deposit of €9.89 was fully refunded, and your account remains active with the ability to play using your own funds. However, due to repeated abuse, your eligibility for future deposit bonuses has been permanently removed. We implement these measures not to penalize, but to protect the integrity of the platform and ensure a fair experience for all users. All of our promotional terms are openly stated, and by participating, players agree to those terms. We’re always open to honest feedback, but we ask that players represent the facts fairly especially in public forums like Trustpilot. Should you wish to further discuss your account or actions taken, our support team is available to assist. Best regards, Spassino Team

Response from Spassino CasinoSep 29, 2025

Hello dear Hypee, Thank you for your feedback. We understand how frustrating it can feel when luck doesn’t go your way over time. All games on our platform operate under certified, fair, and random outcomes meaning wins and losses are entirely based on chance. We hope your future experience is more enjoyable, and if there’s anything you'd like to discuss or check regarding your account, our support team is available 24/7 to help. Best regards, Spassino Team