Spartan RaceReviews of spartan.com

BUYER BEWARE If you are signing up for Trifecta Pass it has an expiration and it is only good for the country you bought it in. Spartan Canada's terrible customer service would not credit me after I found out that I bought a pass, but didn't realize I was on the ca.spartan site. I essentially gave them $300 for free, because I live in the states and could not make it to any canadian events. Who knew that Spartan is set up by country/ cost centers... I didn't. Just becareful and make sure you are on the right website, beacuse if you make a mistake they will pocket your money. I hope they use my money to better let people know what website they are on, but they apparently make money off your mistakes... so beware.

AVOID! WOULD NOT RECOMMEND. USE ANOTHER COMPANY. SHOCKING LACK OF CUSTOMER SERVICE!! Before writing this review - please note, my friend and I tried and tried for a number of weeks, to get the assistance and help we needed, regarding a simple problem. Alas…. Like the majority, as there’s no option to give less than one star, I’m forced to award one star which is way more than their ‘customer service’ department deserve. Arbie and Eric didn’t answer any of our questions and somehow missed the point??… Grossly disappointed, deeply let down - do they care? Do they…! It seems I’m extremely lucky to even be getting a response. Someone was obviously bored. I’ve used them for a number of years with no issues and that’s the problem - when you have an issue, they do NOT want to know and refuse to be helpful. I find this so bewildering. Sadly will NEVER book again. AVOID, AVOID, AVOID.

Volevo semplicemente dire che nel mio caso non è servito a nulla ma, leggendo le recensioni degli altri utenti, ho deciso il titolo: sono dei truffatori. Addirittura ne ho preso 3 confezioni, effetto zero. STATE ALLA LARGA DA QUESTA GENTE.

I had to cancel a race due to a family emergency. I even paid the extra insurance fee to be able to cancel for a full refund. They sent me to some scam company called "Refund.me". I filled out the application and then nothing.... Not a word from them after a week so far. I contacted Spartan and they said it was out of their hands. The crazy part is I paid the insurance fee to cancel to Spartan. But then the refund has nothing to do with them apparently. So now they have my money for the cost of the ticket AND the insurance fee. But somehow it's not their responsibility to issue me the refund. It's nothing short of theft and I hope there is a class action lawsuit soon.

Where to start.... Organized a ~30 person team run for the Fenway Stadion. Had many questions, almost none answered. No chat/live support agents; only email messages. Paid for tickets and Spartan Tabs for everyone but was never given an option to customize the tabs (which they advertise you can do). Sent a couple emails about it over the several months leading to the event about tabs but did not get a response. We'll see what happens, I asked to have the ability to customize them or cancel them. Guessing we'll all get the generic, "I earned this, Arooo", or whatever they put in. When trying to sub a runner, for some reason they charge $36 to transfer a ticket from one person to another. First, that's blatantly a fee for the sake of having a fee. Second, when I emailed them about waiving it for extenuating circumstances (injured runner), they did reply and make an effort to waive it, which I appreciate however, they instead canceled the ticket and gave a "coupon" for the cost of the ticket. Trying to use that code for a sub now meant the sub would have to pay more for the ticket than we had to for transferring it in the first place since the tickets are now >$70 more than they were when we first purchased them. So, instead of reducing the fee for my sub as I asked, they (unintentionally?) increased it from $36 to ~$84. There's still a few days to fix this before the race date, but I'm not holding my breath for help from Spartan.com. Shame that such a fun organization failed me and my team so much. Really hope they realize that customer service, even at the bare minimum, should be a priority for them.

Absolutely appalled at the Spartan's Customer Service. Will never use them again. There are other races!! I was registered for the Spartan Kelowna with cancellation insurance. Due to the Kelowna fires in August, the event was cancelled. I have been trying to get a refund for the race and have been bounced back and forth between departments more than 4 times. Nobody to call or speak with and not refunding me. I have litterally begged (by email) for a call from management but nothing, I have used the chat system, again nothing. As a returning competitor, I have to say how disappointed I am in their management. They were very efficient to take my money but impossible to get a justified and insured refund.

Dopo un mese in cui ho ingurgitato la mattina questa bevanda magica preparata con la polverina che mi hanno spedito, nonostante le promesse di aumento della voglia di fare ed energia nulla è cambiato in me! Non ho chiesto il rimborso dei 68 euro spesi perchè non avevo voglia di perdere altro tempo. Non fatevi abbindolare, non funziona!

Betrüger Firma! Geld von ausgefallenen Rennen wird entgegen geltenden Recht nicht erstattet