SpafinderReviews of spafinder.com

I would give zero stars if possible. It proved impossible to purchase a digital Spafinder gift card online as a Christmas gift. My credit cards were repeatedly declined, several of them instantaneously - which means the decline was NOT from the bank, but from Spafinder itself. I never received any "fraud alert" notices from the banks involved, either. So the idea that the charges were legitimately declined doesn't fly. Will never try to use this company again.

Dont touch this company. Total waste of Money. Given as a gift. The Spafinder web site is useless when looking where to use the card. Phoning customer service is also a waste of time. They don't answer. Reading other similar reviews I would say this is a scam. .

Horrible experience. Tried buying e-gift cards online multiple times and the order kept getting canceled due to their "screening system" despite my information all being correct and the payments successfully going through to my card (to later be refunded). I called customer service whose only advice was to create an account and try different cards, which I did, and all my orders still kept getting canceled. Got transferred to at least 4 different agents who had the exact same script and then told me they weren't able to see the reason why my orders were canceled so there was nothing they could do. Assured me the screening process and their inability to access any helpful information is for "security reasons" but what the heck why would you make it this difficult for somebody to just pay for your services. Eventually got told to just buy a physical gift card but nobody could tell me where they're sold. Wish I could give 0 stars. 4 days of hassle just for nothing!

If I could, I would rate 0 stars. I have 4 gift cards and don't know what to do with them. I wanted to buy products from their site, however the total amount cannot exceed the card value and you can pay with only 1 card. If my total order is over $50 I cannot use 2 cards to pay for my order. I reached out to customer service and was told to go to local spa and buy products from them, they may have capability to split the charges. What a nonsense, relying on local/smaller businesses to have such functions and the originators don't. I will scream if someone gifts me another spa finder card. The worst gift. I am sure there is a lot of re-gifting because of that.

Would give this a zero if I could. Received a £100 gift voucher from spafinder wellness 365. Contacted the telephone number - wrong number. Emailed multiple times, no reponse. Clearly this is a scam!!!! DO NOT BUY!!!!

A family member gave me a gift card. It was activated. Spa finder directs you online to their spafinder shop. I put alot of items in cart but no feature to use card to make a payment. The agent of spafinder tried it and said I was right. So the issue isn't about activation issues, it's a spafinder website they refuse to fix. As of today they are trying to ignore refund. How can you use a activated card that is not working on their own store. The agent I spoke to today refuses to accept what the real problem is. They would rather send these bogus emails than call you back like they said they would. It's 10-3,-23. If they don't give the refund for the card I will be contacting bbb, then consumer complaint, spafinder CEO then if no refund My friend on CBS News.

Horrible. Places on the website don't actually take the spafinder cards. After THREE calls to customer service and being told they would be refunded, they still have not. However, you can use your card at livelovespa and at least get something. Not that you want any of that stuff. . . we want our spa time. . .but you can at least not be out the money. Seems like any business worth their salt is getting away from these cards!

I was given spafinder gift cards (2 of them) but there is no place in my area that takes them. I call customer service and she looked online and gave me the same useless information and claimed that there was nothing she could do. I called to ask for help but received nothing (after waiting on hold for over 20 minutes for someone to answer) my advice, buy a gift card from an actual place. This is a scam.