SpafinderReviews of spafinder.com

I have two gift certificates that have no pin and so are unusable. I have tried 5 different phone numbers and have been unable to speak to a live customer service agent. The numbers on my certificates are not working with the automated system. I emailed them over a week ago and have received no response, even though their website says that customers will receive a response within 5 days. Their automated phone system says that there is a live chat on the website, which is untrue. I need to speak to a live human!!!

Can’t find anyone that takes it. Complete scam. If no one takes the cards where is the money? I own this card since August It’s march 15th currently. Why did months go by and I can’t find anyone for a massage

OMG...don't buy these gift cards! I was given two $50 gift cards. The spas listed close to me are almost all closed since COVID, and spafinder's site was not updated. Instead, I opted to purchase products at their "store." Here's where it gets crazy: You get free shipping on purchases over $50.....BUT you can't enter more than one gift card...AND the total (including tax) can't go over the amount of the gift card. For me to use my $50 gift card, I would have to choose a $30 item (plus S&H and tax) to burn up the gift card. Then do it again with my other card. (You can't use a credit card to pay the difference either.) So I was told to place two separate orders and pay shipping on both. Meaning my $100 in gift cards would equal about $60 in product. I have spent about 2 hours now, online and on the phone. What was supposed to be a nice gift, belongs in the trash.

People, listen carefully Spa-Finder has become shady.. no spa can redeem So all spas will eventually NOT take the cards So far half the spas they listed.. DONT TAKE ANYMORE!

I received a few spa finder gift cards as gifts. I used two of the gift cards for pedicures at different places. Both pedicures took quite a while yet my feet were not smooth and the paint job was a hot mess.I have a normal salon I go to for pedicures that costs about half of what the places I went to through Spa Finder. I don’t recommend Spa Finder at all. The fact that two totally different places did such a poor job that didn’t look professional at all is a red flag for me. I still have a balance on one card, I won’t be using it.

I have spent several hours and emails with the “customer service” and even the Operation Manager trying to get a spa finder card that has $50 that a client gave to me for payment of their services. This has been an ongoing issue since 1/23/24 and as of 2/5/24 I have not been issued a new card to the one that keeps being denied through my payment processing. The card has $50 on their I verified it several times however it keeps being declined and they give me so many excuses of why it’s happening and just won’t reissue a working card number to rectify the issue and let me receive my payment. I am a business owner and pay a monthly fee to be on their website and to participate and accept the spa finders yet they are not holding up to their business contract and paying the business like they are supposed to. This is unethical and fraudulent.

This company is a scam. On their website my gift card says it has $50. The spa websites do not recognize it. I called Spa Finder on the website, they routed me to second Spa Finder redemption number to call, who routed me to a third which was a robot and was not able to recognize the card. The worst gift experience, and the opposite of relaxing for the gift recipient. Do not waste your money on this. A class action lawsuit should be filed against this company for scamming American consumers.

I purchased a surprise gift for my cousin in Las Vegas 200dollar gift card , 16th Dec .. As of yet she has not received it , I got No ORDER NO JUST A THANK YOU FOR YOUR PURCHASE.. I have contacted customer service nobody has responded so my cousin in Las Vegas has made 3 phone calls to them .. they want an order no !!!! Yet I didn’t get one .. another phone call we have given them transaction ids , invoice nos and they say they cannot locate my purchase. The strangest thing is when the payment has left my bank it is set up as a direct debit ! What an utterly useless company with no customer service support. Fraudulent on top of that !!! Would not recommend and my cousins surprise gift is ruined !