SpafinderReviews of spafinder.com

Response from SpafinderMay 6, 2025

Dear Susan, thank you for taking the time to share your experience. We're truly sorry to hear that you had trouble reaching our support team while trying to update the email address on your gift card order. We understand how frustrating it must have been to use multiple contact methods without receiving the assistance you needed, and we regret the inconvenience this caused. To help us look into this further and provide a resolution, we’ve requested additional details via email from [email protected]. Please check your inbox when you have a moment — we’d really like to make this right. Warm regards, Josh R. Spafinder.com

Response from SpafinderApr 30, 2025

Dear Melissa, we're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it must be to receive a gift card and then struggle to find a participating location to use it, especially when the spa where it was purchased doesn't accept it. This certainly isn’t the experience we want for our customers. We’d like to look into this further and see how we can help—please check your inbox for an email from [email protected], as we’ve reached out to request more information so we can assist you directly. Regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 05/05/2025:** Hello Melissa, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Josh R. Spafinder.com

Response from SpafinderApr 12, 2025

Hello Shoshana, Thank you for sharing your experience, and we’re truly sorry to hear that using multiple cards for your purchase caused frustration. We understand how disappointing it must have been to receive a gift that ended up being more difficult to use than expected. While many retailers do accept split payments, unfortunately not all do, and we regret the inconvenience this caused. We'd like to learn more and see how we can help—please check your inbox for a message from [email protected] so we can collect your details and assist you further. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 04/15/2025:** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Maurice V. Spafinder.com

Response from SpafinderApr 8, 2025

Dear Sylvia, Dear Customer, we're truly sorry to hear that your eGift card didn’t work online and understand how frustrating that must be. We want to assure you that this is not the experience we want anyone to have with Spafinder. To help us look into this further and make things right, please check for an email from [email protected]—we’ve reached out to request a few details so we can assist you directly. We appreciate you bringing this to our attention and hope to resolve it as quickly as possible. Warm regards, Josh R. Spafinder.com

Response from SpafinderMar 15, 2025

Hello Kristina, We're very sorry to hear about your experience and that your sister-in-law didn’t receive the eGift card. We understand how frustrating this must be, especially for a birthday gift. Our team is here to help, and we’d like to resolve this as soon as possible. Please check your email for a message from [email protected], as we need some details to assist you further. We appreciate your patience and the chance to make this right. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 03/18/2025:** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com

Response from SpafinderJan 29, 2025

Hello Gigi, We're sorry to hear that your experience with SpaFinder did not meet your expectations. We strive to provide excellent service and a wide selection of spa locations, and we regret that this was not your experience. We’d love the opportunity to learn more and assist you further—please check your email for a message from [email protected] so we can gather more details. We appreciate your feedback and the chance to improve. Regards, Maurice V. Spafinder.com

Response from SpafinderJan 18, 2025

Hello there, We appreciate you taking the time to share your concerns and are truly sorry for the frustration you’ve experienced. We understand the importance of a smooth and accurate search experience when using our website, and we regret the inconvenience caused by the location search functionality. Your feedback about repeated spa suggestions and your impression of our responses is invaluable. To assist you further and address your concerns directly, we’ve sent you an email from [email protected]. Please check your inbox and respond so we can work on resolving this matter for you. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER 01/22/2025:** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Maurice V. Spafinder.com

Response from SpafinderDec 29, 2024

Hello Tucker, Thank you for sharing your experience, and we deeply apologize for the frustration you’ve faced. We understand how disappointing it must have been to have your gift card declined at a participating location and to experience delays in our response to your inquiry. This is not the experience we aim to provide. To assist you further, we’ve sent you an email from [email protected] to gather additional details. Please check your inbox and respond at your earliest convenience so we can work to resolve this for you. Warm regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 12/31/2024:** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com