SpafinderReviews of spafinder.com

I ordered a gift card to be mailed to me for a friend's college graduation. After a week had passed, I still had not received a shipping confirmation of the gift card. When I called Spa Finder, they said there had been a processing issue and they needed to re-process the gift card. I believe if I had never called, I would never have received the card! I agreed to the reprocess, but I still did not receive an adequate follow-up. Finally, after another week had passed, I cancelled the gift card and asked for a refund. This required me sending tweets on Twitter as well as two phone calls. Working with Spa Finder was a frustrating experience.

It is ridiculous that you can't just buy a spa finder gift card and use it at a spa of your choice that excepts them. You have to buy the card login get a spa finder e-card take it to the spa have them login to spa finder.com to redeem it is absolutely ridiculous I'll never buy another one!that did not make my spa experience relaxing!

Link: www spafinder.com buygiftcards image.png (image options not shown) EMAIL eGift CARD, PRINT eGift CARD, MAIL a GIFT First selected Mail a Gift Card. The website did not accept my valid shipping address. Called customer service they reported no issues with the web site and offered an alternate website for purchasing. This website did not offer payment with Paypal or Discover card (not an option for me) Tried again next day to enter order and received same invalid shipping address message. The system asks the user to accept the corrections no corrects can be found on the page, user is unable to proceed. Selected "PRINT eGIFT" option. This option allows the purchaser to add "From" information and a "Message" to the recipient, but the recipient never sees this message for a printed gift card, these fields should only be offered on the option to send a EMAIL eGIFT, and not the printed copy, there is no point. When I received the email for the printed gift card the verbiage it more geared towards a recipient of the gift card and not the purchaser. For example "you have received a spa finder card' and "your gift card has been opened". This was confusing. I had to call custom service to be sure that I was not redeeming the card on behalf of the recipient if I click the link. I was provided email address spafinder at customerservice dot com to report my issues, and my email was sent back to me as undeliverable.

I purchased two $150 gift cards and neither of them arrived via mail as requested. I called to inquire about sending e-certificates instead but they said it was against policy to reissue in a different manner. I didn't trust the company to mail new cards so cancelled the order and requested a refund. The only reason I gave two stars versus one is because it was a quick refund. This company almost seemed to excited to issue a refund rather than try to make a happy customer.