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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Stef
huge hassle to use
Response from SpafinderSep 30, 2019
Thank you so much for providing feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced. If there is something we can do to help you to have a better experience in the future, please contact us at 866-569-0449.
AB
The website was very difficult to use. 1) Received error on the message field. Something about characters in a language not excepted and possibly through a length error when I was well under the character limit. I determined that the field was not allowing carriage returns. 2) Did not get responses from the site saying the Gift Card was complete. Finally, after calling the Help Desk. Determined that every email from this site sent to the SPAM folder. Unacceptable.
Response from SpafinderSep 19, 2019
Thank you so much for providing detailed feedback in regard to our website. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Missy
This was a ridiculous mess!! I am with a merchant that took a card with your logo. However, there was no way to know for the client nor for the business that it needs to be called into you then you will issue another "ecard" that covers ONLY you!! It was a ridiculous mess!!
Response from SpafinderSep 11, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any inconvenience that you may have experienced. If you would like to reach out to our customer service so that we can assist you with any questions regarding this issue, the phone number is 866-569-0449.
Victoria
I ordered a spa Finder egiftcard and did not receive though the payment was processed. I am very disappointed.
Response from SpafinderSep 3, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We ask that you contact our Order Processing Team at (855) 963-2665 to address this concern directly
Michael
I had a promo code that I used for 15% off at checkout. The discount applied at checkout, but I was charged the full amount. I reached out to spafinder, they said that they saw the promo code there, but it was never taken off my bill. Due to their site's glitch, I had to pay the full price, even though the promo code was applied because all sales are final.
Response from SpafinderSep 2, 2019
Hello Michael, We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. In order to better assist you with this specific concern, please email us directly at [email protected] with your order number and any other information that you may feel is relevant. Once we receive your email, our representatives will be happy to provide any insight we may have.
Personal Mini Storage GNV 3.
Got a $200.00 gift card for my birthday, but every time i click on the link, it says not valid. No customer service number online, just an email address. Not exactly the "Relaxation" gift you expect to receive. :-(
Response from SpafinderAug 26, 2019
We sincerely apologize for any frustration this may be causing. Please feel free to contact our Order Processing Center at (855) 963-2665 so we may address this matter on your behalf.
Patrick R.
I just bought a $50 card for my wife. Then I looked at the available services. $388 for a spa service? What? Why not charge $600? This reminds me of all the $300 face creams and $175 an ounce perfumes. It's stupidly overpriced for an experience that might last 90 minutes and two days later.. hey no change, a nice relaxing memory and that's about it. I am honestly shocked people fall for this. I'm shocked I FELL for it. I thought maybe ok. $125 for some facial or nice massage but no.. the lowest price was $198. Absolutely a waste of money. I wish I could get my money back for the gift card. She will never never never use it.
Response from SpafinderAug 26, 2019
While the prices of the spas listed on our website are up to the spa to set, we thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Kristina
Unable to leave adequate gift message due to character limitations (like no message with any special characters such as “&” or punctuation)
Response from SpafinderAug 20, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
