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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Kelly
Gift card printed vs online only is very confusing
Response from SpafinderDec 10, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Sol P.
Could not reach anyone my cards did not work and emailed the card info and did not get any response....
Response from SpafinderDec 10, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. Please reach out to us at 866.569.0449 Monday through Friday 6AM to 3PM PST so that we can look into the status of your cards.
Natalie
Not enough options and my gift certificate got declined after purchase
Response from SpafinderDec 10, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. So that we can better assist, please contact us at 866.569.0449 Monday through Friday 6AM to 3PM PST so that we can look into your issue of the card declining.
Stephanie
It was a challenge using the gift card I received. The massage therapist was very hyper and it was not relaxing at all. My appointment was at 5:45pm after an hour of trying to figure out the payment and her hyper activity I finally left at 8:30pm. I have a child at home that I told I would be home in approximately an hour and half on a school night. this was a much needed massage that I got no benefit from. Super bummed I wasted $85.00 on this.
Response from SpafinderDec 10, 2019
We sincerely apologize that your experience was less than exemplary. We do value all feedback and consider it very important to have awareness of problems that do occur from time to time. You may leave a review on the spa’s listing on our website by going to www.spafinder.com and searching for the spa’s listing. Once you have selected the correct spa and location, click on the review tab and select “Write a Review”. We hope that you choose us for all your spa gift card needs going forward!
Deborah
I have been using this company for at least 8 years without a problem. I ordered a spa gift card for my Mom’s birthday. Spafinder was to email my Mom’s gift card the day before her birthday. She never received it. She didn’t receive it until after I called to see what happened. This was unacceptable because this was my Mom’s first birthday without my Dad, in 64 years! He passed away a few months ago. She really needed this spa day. They had no explanation why it happened. Very disappointed.
Response from SpafinderNov 13, 2019
Thank you for your detailed feedback regarding your order and also our condolences for your family's loss. It does look as if our ordering team has researched and attempted to contact you regarding a resolution. We apologize for any inconvenience or frustration that this has caused and invite you to contact our orders team at 855.963.2665 for any further questions or concerns. We thank you for your continued business and hope to be your choice for spa gift cards going forward!
Namaste No M.
I bought a gift card for someone and the website said it would be delivered electronically immediately, it wasn’t. The numbers on the website were meaningless for general questions. I was told wait time on the phone was less than a minute every min for 25+ min. Later, after researching other phone numbers to call and after a couple transfers, I got someone on the phone who was not helpful at all. She was rude and combative when I was trying to get my question answered on why the electronic gift-card wasn’t delivered. They should be ashamed of themselves on multiple levels. Big mistake using this website, never again. ********Updated to respond to the hollow reply by Spafinder on 11/6/19 below********* Thanks for the meaningless information, the number you provide is the same number that I called and got nowhere, it was only after several minutes of research that I got a number that got through to someone. Additionally, the email address you provide in your robotic response below isn't listed on your website either, you may want to look into having a channel for people with general questions to be able to speak to someone. Lastly, I see no attempt to address the rude person that you have answering phones over there. I can only assume that type of behavior is acceptable within your organization. Might want to list that on your website too? I hope people read this so they can see what a joke this website/service is. My advice would be to go directly to the source and get a gift-card from an actual SPA or the Spa's website. Don't waste your time with these clowns.
Response from SpafinderNov 6, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced. For future reference, we do have a direct number to our Order Processing Team: 855-963-2665 Also, if you email us at [email protected] with your order number we can locate it this way and resend it or simply troubleshoot the issue via email.
Richard
Ordered a gift card online & never received a confirmation email. I submitted a customer service request since the charge showed on my card - no response for 3 days. Followed up again and they issued a ticket (after 3 days!). A day later they replied that the issue had been resolved without contacting me at all. Had to contact the recipient and she ultimately found the gift card in her spam folder, but totally took away from the spirit of gift giving making somebody dive into spam, and customer service was non-existent.
Response from SpafinderNov 6, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Marie B.
Never felt the desire to write a bad post about a business. If you don't like it, don't buy again or don't go back. There is an exception here and I'm writing this bad review about Spa Finder Inc. I signed up for an e- gift card to be sent and delivered by email within a few hours as stated on their web site. I received a "rejection" for my order because of an incorrect expiration date on my credit card. I called Customer Service and gave them the correct exp date. Rejected again. Reordered with correct exp date....rejected again. Ok, use a different credit card...rejected again. Call Customer Service for a reason. Ready for this......"it's the system that decides to process the credit card and allow you to purchase" THE SYSTEM?? NOT A HUMAN???? Ok, still ticked off but really wanted this gift card for a dear friend. So let Leigh (my husband) try and order the gift card with his email and different credit card. REJECTED!! Mind you, we keep zero balances on our cards. SPAFINDERS YOU SUCK! I don't understand why you have a customer service if they can't service a request. I think your service is a scam!. The C.S. Reps aren't very nice or knowledgeable. They have no answers other than blaming "the system". Take no responsibility for helping a customer who is trying to give you money for a simple gift certificate!! I had to cancel a birthday luncheon twice because the order would not be fulfilled. I was embarrassed by this as it was a milestone birthday gift. I will never use this service again and will gladly tell anyone and everyone how poor service is at this company.
Response from SpafinderNov 5, 2019
Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any inconvenience that you may have experienced when trying to place your order.
