SpafinderReviews of spafinder.com

I was trying to redeem my gift card but it gave an error. tried reaching out to spa finder but it has been two weeks since the ticket has been created and Im still waiting until now.

I printed out my gift certificate and took it to a spa that that was listed on the website. After almost 40 minutes on the phone with customer service, being transferred, verified, whatever, the spa owner, and myself, still have no answer as to why this gift card is being deinied on their "redemption hotline." Not to mention they take an unreasonable amount from the spas... just buy directly at the spa. Unfortunately this gift certificate was a gift so there is no way to get my money back. Terrible company. Avoid this service. 0 stars.

There was NO MONEY on the card when I tried to use it after my spa treatment. There was a 3 week delay in the balance being loaded. Unfortunately, it was of no use to me 3 weeks later. When I called for a refund I was told it is not their problem as the money has since been loaded. I'm now stuck with the gift card having paid for the treatment already. POOR service and stressful experience with a company promoting wellness!!!

The ordering process is quite confusing and i ended up purchasing 2 $200 gift cards (an E-gift and then a physical card) and when i opened a claim to inquire about what happened, their answer was that my claim was closed because the transaction was already processed so there was nothing that could be done. That is ridiculous, they should be able to refund. Their only recourse was to go to a gift card trade site. This is terrible as I can't just go without $200 in a pay cycle. Why should I have to spend time and energy to find someone to trade with when it was an honest mistake. This was a terrible customer experience which will make me not use them in the future.

Received a card last night and today my puppy ate a portion of the card while my son was watching her. The entire card number and security code is perfectly viewable and undamaged. I called to either get a replacement card or to see if the numbers could be manually 8mputted and was told sorry but it has to be swiped and we per terms we can not replace the card. I said i could understand not replacing a lost or stolen card but i still have the card and clearly gave you the card number so basically you are just taking my 72 yr old mothers money and the card is useless? She just repeated herself. So I guess my dog can finish eating my moms $50.. There needs to be an exception or a way to manually imput the number for situations like this. I will not ever purchase from them and I will make sure to inform my family and friends of this as well. This makes me really mad at both my son for not paying attention and at spa finder for not even trying to help.

Scam. They took my money and never gave me the $300 in giftcards I paid for. I spoke with customer service 4 or 5 times. Their customer service is outsourcer to Mumbai and it wasn't helpful. It was a waste of my time and money. Gift cards never came to my email DO NOT GIVE THEM YOUR MONEY

I asked to help me with double checking the card I received more than a year ago They wrongly responded that the card was used 8 months ago., and not able to provide who used it or where was used, ...Something was not right because I did not use it. It was a 100 dollar card, bad company, no ways to really claim your rights

never again will I purchase from this company  horrible experience  worst customer service  fraudulent advertising....sends out a promo code for cyber Monday and when their system doesn't accept it... their customer service department refuses to honor it and holds up your refund for 10 days don't use them ...you've been warned wish I could give negative stars