SpafinderReviews of spafinder.com

I received a Spa Day Gift Card 1 year ago for my birthday and still have not been able to use the card. There was only one place listed in my area that accepted the card and that place is closed down. I don't understand why its still listed on their site. The place does not exist anymore. There was also a list of places that are selling the cards, they should not be selling these cards in areas that they cannot be used. just a rip off. I have $50 that i have to WAIT until maybe one day a new merchant will sign up with them so i can use the card. That's what i was told when i called to get a refund or exhange for some other type of card.

Unable to use at a spa listed. Got as a gift and went to spa on website but spa was not taking it. Already had the service so ended up paying it myself. Worthless

Please do not waste your money on these cards! The customer service is horrid and when you can not use the cards online, you call and they say they are non refundable. Also, I was given 2 $50.00 cards and the site can not handle that either.

We were given a spa choice giftcard as a Christmas present. When trying to use our card online, it didn’t work. We contacted customer service who informed as the card wasn’t active and had to be activated at point of sale. This is a ridiculous process, and not how the majority of gift cards work. We’re now relying on the buyer of the card still having the receipt (fat chance) and having to go back to the shop they bought it from to activate! This gift card is probably one rung up the ladder from a straight up scam.

What type of company are you guys Spafinder and black hawk network? The type of company that put a hold on the labor agreement and salary payment that you have with your employees around the world due to COVID19? Do you know that those people have a family to feed? and due to quarantine they are unable to go out and apply to another job? Very disapointed of the treatment you are giving to your employes in El Salvador, UK, USA, etc... You are not only putting a hold on their salary and labor agreement, but also in the food and need of their families...

I will never use this service again. The customer service was horrendous.

There are no salons accepting the spa finder gift cards & there are no refunds available. Waste of money- do not purchase these gift cards!!

Terrible experience. I ordered a card through email and their payments system does not work. It crashed multiple times at checkout with my credit card (which works everywhere else) but I got it to go through (but pending) with PayPal. But it remained pending for a day. I contacted customer service twice and asked them how to clear the transaction. They told me just to wait. Even though PayPal released the funds Spa Finder could not clear the transaction. I contacted their customer service twice and they did nothing. They didn’t tell me how to give another card or another way to make it go through. The payment was ultimately rejected and they didn’t even give me an email to inform me the card was never sent. Their tech does not work. Very disappointing.