SpacemilkReviews of spacemilk.com

liars. their lead content exceeds what they promise on the website by far. customer service acknowledged the discrepancy and promised to investigate, and their own founder instructed customer service to ignore it.

The vanilla protein powder is disgusting. It’s chalky and doesn’t dissolve well. The flavor is off and can’t be masked even when attempting to mix it in with other flavors. It does not mix into yogurt at all. The unflavored Creatine is very granular and doesn’t dissolve well. You have to pay to ship back the product for a refund. Refunds are only available for one item.

Update: SpaceMilk must have tried to dispute my review despite its accuracy. I keep getting notification from TrustPilot it will be removed unless I provide more information it says and then asks for a reference number when none is given. ATTENTION SPACEMILK ATTEMPTING TO HAVE BAD YET ACCURATE REVIEWS REMOVED ONLY FURTHER MAKES YOUR BRAND LOOK TERRIBLE! KNOCK IT OFF. I tried this product and the taste was horrible. Tastes like plastic. I didn't even bother to return. A few months later I get an email saying your recurring order will ship soon. I immediately email back saying to cancel. They refused claiming it ships immediately and they can’t stop it. I said well how do I initiate a return? They said I can’t I complained about not receiving enough notice to cancel or modify. They (likely ai) then admitted they could see an error in the system with sending me the notification that would have allowed me to cancel. I responded saying you clearly stated the error was in your end and yet you are refusing to refund me or let me return the product. That was like a week ago. I have not received a response to that. Now I have to dispute with my bank. Not cool! This company has horrible customer service. Their policy is to never refund. It’s even on there site. Only store credit or ship a product back out. All at customers expense. Don’t be fooled. There are better products and better companies out there.

They keep sending me more and more product. There is no way to cancel through the website. Whenever I write to them, I get a canned response from some bot named Vanessa. It provides a link to see my subscription information. There is no link to cancel. Serious bait and switch tactic. Avoid them like the plague. Update: I finally had to threaten to sue them in order to get my subscription cancelled. I wanted to return the last product they sent to me, but they do not provide a return shipping label. That is how unprofessional, childish and petty this company actually is. Have NOTHING to do with them.

If you are looking for great protein, do not buy from a company that will set you up on a subscription without your consent, and then refuse a refund even though they knew you moved. They are not easy to work with, and will gladly take your money. Your only option is through charging back. They seemed to be out of money. This means they would certainly shortcut product quality considering how desperate they are for your money. Do not buy! Choose a more reputable company for your health products.

I ordered the SpaceMilk protein in February and didn’t receive it until March due to a shipping delay. The product itself is okay — nothing exceptional, but usable. The issue for me was the customer service. Because of the delay, I considered canceling my order and was offered creatine as a courtesy for the inconvenience. However, later I was told I would need to pay shipping in order to receive the creatine, which didn’t feel like honoring the original offer. As a small company, customer service really matters. When a delay happens and a courtesy item is offered to make things right, it should be honored without additional conditions. The repeated back-and-forth emails made the experience frustrating. The protein itself is fine, but the overall experience left me disappointed.

Ordered on 2/14. Waited ten days for a status update , confirmation , or just a reason or explanation as to why I hadn’t heard anything. Interestingly enough, there was no delay in the processing of the payment. After ten days of radio silence , I sent an email to cancel the order. No response. After another ten days, they sent an email that read , “Hooray! Your items have shipped!” , so immediately responded to let them know mi already cancelled the order and disputed the charge with my credit card company and that they should check their email. Obviously no customer service department since the second email also received no response. Amateur night. I can’t comment on the quality of the product since I still haven’t seen any proof it exists but their customer service is nonexistent.

The protein powder tasted gross. At the time I purchased they had "30-day money-back guarantee" all over the page. They won't give me my money back and are only offering me a store credit. About a week after my return, as I was in the process of disputing with my credit card, they updated their web page and removed that.