Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

Okay, so I was duped by their online advertising and URL budgetvanlines.com This company is in no way affiliated with Budget Van Lines. They required a $1600 deposit, which I was told on the phone was "fully refundable" (it's not). They do not accept credit cards. I gave them my bank account number. Later, I found out that 1) they could not come up with a FMCSA certified mover to complete the move, 2) they could not submit the required Certificate of Insurance required to move into a high rise condominium, and yes, you guessed it.. the small print on the contract says "the deposit is not refundable" no matter what. I paid this company $1600 for absolutely nothing.. worse than nothing because by the time I figured out they are a bunch of Liars and Thieves, I had to hire a different moving company and start over.

This is a classic bait and switch scam operation! Research common moving scams and you will see Southern Guarantee fits the bill. The short version of my story (full story posted to sitejabber if interested)- I'm moving from UT to FL where my husband is currently stationed with the Navy. I hired what I thought was a moving company- Southern Guarantee to handle my move and found out they are actually a broker and not a moving company. they were supposed to come on 3/2/22 at 7PM to pickup my belongings. They never showed and never communicated with me they were not coming. The lack of communication along with some other red flags I was only now realizing gave me a really bad gut feeling and I started to do further online research into this "moving company" and I found a lot of recent bad reviews, determined all the good reviews were fake, started researching moving scams and decided this company I had hired fit the mold for these scams. At this point I didn't know what to do because I had already paid this company $1844 in a deposit for this move and didn't want to be out that money but I did not want to be scammed further. Huge red flag here- I tried to look up my contract/ estimate that had been emailed to me by this company but the link in my email that I had used in the past to access it now went to a page that says "Congratulations on your move on 03/02/2022!! please contact customer service for any questions. So now I can no longer even review what I've agreed to! 7:30 AM 3/3/22 I get a text from the moving dispatch essentially saying my movers arrived at 9PM last night but didn't want to disturb me so can they come at 9AM today? I went back and forth with them a bit trying to determine if they were at all legitimate but ultimately told them I didn't feel comfortable with them handling my move and asked them not to come. About 45 mins later a Ryder moving truck (not the company I thought I hired) shows up and the gentlemen tells me they are here for my move I explain my situation to him tell him I'm sorry his services are no longer required he confirms he does not work for the company I thought would be arriving and confirms he does not know where my stuff would be taken states that sometimes he just takes it to a storage facility it depends on what the dispatch tells him and he does not know anything about what is stated between me and the broker. So again I tell him sorry but I won't be moving any items with them today. Now the dispatcher calls me angry yelling at me about how I could think they are a scam, they are not a scam and wants me to confirm I am cancelling rudely tells me nevermind she has it in the text and hangs up on me. (note they specifically want me to say I am cancelling so they can keep my deposit) I immediately get a call from Southern Guarantee asking what's going on and she's arguing with me that they are not a broker but a moving coordinator and then proceeds to tell me that that contract (which I can no longer access) states that they are a broker and not a moving company a (so basically it's my fault for not reading it, even though the sales reps promised me on the phone they own the trucks) at this point I was positive this was a scam operation and was not going to go any further into it and knew I'd be out my deposit but in the grand scheme of things I was happy to have cut my losses here and still have all my possession and not had to pay them any extra money besides the $1844 I knew i'd been scammed for. And the crazy thing on this call the woman never really tries to dispute the claims I've made about their company but just tells me they are inaccurate and says "the truck is already there so why not move?" as if! So now I will be renting a truck and moving myself- fortunately I am in a position to do this as I'm currently staying with my parents so it is not a big deal if I need to stay here longer and keep my stuff here longer but I can definitely see how it is not as easy for others to back out once they have reached this point. Thoroughly research a company before hiring and don't be fooled by all these fake 5 star reviews.

I have moved all over the country many times, and this was the WORST mover experience I've had. Like other reviews here say, sales reps lie to get the booking and then the problems start. If this happens to you, call your cc company and cancel the deposit. Southern is a fraud company. My movers never showed up and my move never happened. Watch out for: *say they aren't BBB because they are small and don't want to pay for fee (it is because they would not get a good rating) *says to look on Trustpilot and google for reviews (will even tell you to look at some of the comments that talk about them as individuals) - these positive reviews are paid and they are all super recent. no long term history. *when you ask about the FMSCA and DOT# and them being a broker, they will lie and tell you that Southern has its own trucks and is also a carrier (they do NOT operate any trucks and have no affiliates underneath them as subsidiaries who do. They will tell you to look at how Mayflower is categorized on FMSCA and say they operate a similiar model. It is NOT true. Southern owns no trucks. They sold my job to a carrier with horrible complaints and reviews. *They do not do an honest inventory list (example: I had 4 large outdoor ceramic plant pots that are very heavy. I explained this, and even afterwards the inventory list said "4 clay pots 1 lb each per client". They want to keep the inventory low to quote you a better price, and then when the carrier gets involved for pickup you will be stuck with huge price increases. Ben Mallard was my sales rep. Everything he told me was a lie. He completely disappeared once the job was sold. I could not get ahold of him at all, or even on the move day when the movers canceled on me. The customer service basically said there was nothing they could do and kept sending me elsewhere for answers. Terrible company.

Quoted $3500 to move a 2-bedroom apartment 1000 miles away. Paid a non-refundable deposit just under $2000. Movers showed up on time - so far, so good. However, every time I asked when my things will be showing up at the new location - BECAUSE IT'S 1000 MILES AWAY AND REQUIRES COORDINATING - I keep getting pushed off to ask the foreman, then the foreman tells me I have to coordinate with Dispatch, THEN Dispatch tells me I should have indicated my availability with the foreman. When the foreman arrives, he says I have more items than what was quoted. Every time I talked to someone before the movers showed up, I asked what size boxes I was being quoted on. They would not answer my question. I have a bad back, so I use small book boxes. Well, turns out, each small book box counts as one item. I was not being charged by weight or cubic feet, I was being charged per item. But they did not tell me this when I asked. So the foreman informs me the cost to move my things has increased an additional $3000 - THAT'S A TOTAL OF $6500 - and asks if the movers should stop loading the truck, or if I will pay now. I have no choice, I am now in a bind, and they know it. I am now 1000 miles away, and Dispatch cannot even tell me when I will receive my property. Could be in "a few more days," could be 21 days...They also didn't inform me when they took my money that the drivers cannot drive more than 400 miles per day. Meanwhile, they have squeezed me for every penny that I owe, plus money I have now had to borrow from my retired mother, living on a very fixed income. Shady, upcharging at the time of pick up, vague drop-off scheduling. Oh, and they shattered a lamp when they loading my things on their beat-up moving truck, and left several items behind that I had to strap down to my truck.

Bait and Switch scam company. Only a broker they don't own any trucks and will lie on a quote to get your non refundable deposit. You have no idea what company will show up. We paid them $3500 we cant get back and they didn't provide any moving services to us. Total scam beware.

This is a SCAM. They "organize" your move to another company and then take no responsibility for delays or damaged items. Absolutely no communication unless you contact them and don't expect to ever hear from your move coordinator again. Do NOT use them to move. They will take your deposit and steal your money.

Guys were great. Movers worked hard and made sure to keep the house clean for the new owners. Everything except for an ikea bed side table made it unscathed. Ben Mallard my moving coordinator was very honest and matter of fact and I appreciated that. Would recommend anytime

I had five top executives from my organisation that I had to relocate from Illinois to Texas. They all had different requirements for their moves. I brokered each move with American Long Distance Moving to figure out the logistics. There were no complaints from anyone.