Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

If there was a zero star rating, they would be a negative 100. Today, I registered a complaint with the Department of Transportation/Federal Motor Carrier Safety Administration, the Federal Trade Commission, Florida State Attorney's Office, Texas State Attorney's Office, Maryland State Attorney's Office, and Crockett National Bank. They are officially being investigated by all of the above. They have broken approximately 30 federal laws and I don't know how many state and local laws. We had an unmarked truck with fake TX temporary tags affixed over permanent metal plates. Where I don't know since we didn't look under the fake plates. They represented themselves as an agent for Allied Moving Vans but sent a truck from a moving company that doesn't even operate in TX. If you look at their webpage "about us", there is no mention of them being a broker unless you look at the very bottom of the page where it's neatly hidden with contact information, etc. Fortunately, we didn't let the movers take our belongings. We even had a friend who is a former Green Beret show up and lay down his pistol on our kitchen table to give the driver a message. Apparently, those who serve in the military are subject to being defrauded by these companies on a regular basis. They even withdrew money ACH from my checking account a couple of hours after I fired them. It was a deposit for an item not even listed on their inventory of my house belongings. I could go on and on about the many misrepresentations by the company, but trust me when I state that they are going down, criminal charges will occur, and they will be shut down. There is no way possible that this company can survive after I'm done with them. They messed with the wrong person and one that has connections. Once again, the aforementioned are just a sampling of the many improprieties in which Southern Guarantee Moving will have to answer for in a court of law. If you are going to be a thief, be a good one and know what you are doing. They are so arrogant they have no clue what's coming their way.

Around July 3rd 2022, we hired Southern Gaurantee moving and storage out of Tallahassee FL We went over our move with 2 different people Greg And The Quality assurance guy Michael each time we explained our move in great details. We have a 2 400 SQ foot 4 bedroom 3 bath pool house with a 2 car garage -expensive glass furniture as well as heavy bedroom and living room furniture and about 350 boxes which are already packed up except our glass furniture pics TV's and mirrors packing was supposed to be included in price this is a lie. Ok so, the first guy quoted 6-7 k offering a discount because he actually had a truck in the area that day we agreed schedule our move for July 12 and wired our deposit, Noone showed up instead I got a message saying they are a day out so the next day the 13 was our out date we were in 30 day occupancy so July 13 was our last day. Our contract stated any time spent in home after t that date would be a charge of 100 day So 13th 3 guys and their coordinator, show up who stated their company was contracted with Southern Guarantee and they do their own estimate. Wrote up a whole new contract and upcharge u 3 X the original offer, then say they can't move u for 3 week because they weren't prepared for your move due to southern guarantee lack of correct inventory that they passed along so they blame each other then eventually in the end blame you. they are they are rude and manipulative. Who knew an entire farce of a company would teach Narcisstic tactics If Narcissist can be a business they are it. Today is the 15 the we are still not moved.. Never ever use Southern Guarantee moving Company they have multiple addresses and reps in a few states that I know of. I was supposed to only deal with Greg Johnson out of Tallahassee Florida as my professional moving coordinator this is a lie! He will ditch your calls and then, your tossed to several other agents, that start talking over you not letting you get a word in edgewise. Twisting twisting what really took place by blaming you because after all a truck showed up They will lie by omission, they will not disclose that they are only brokers or crooks that will lie low ball an estimate on your job promise that the price is locked in but as soon as they get the deposit they contract you out to a moving company they don't even know. Then when u call customer service because no movers showed the day promised, they float u around to multiple people who will lie some more When a carrier finally gets to you 2 days out of contract they will charge u their price through a whole new estimate at a 50 percent increase. If they show up at all. Meanwhile, you are out 4500. Our estimate went up 3 X the amount from 5k to 20k They will have u wire the money and they don't accept cards???? We really got taken they are a classic bait and switch scam!!!

This company is a scam. They are a broker pretending to be a mover. They person actually told me he had my non-refundable money and did not care. When they called to to get an inventory count, it was just boxes and no furniture listed. They insisted on adding to the cost to move furniture. The problem was is that I don't have much furniture as I am a elderly widower and live in a small apartment. I called several times, never ever getting a return call as promised. Only time I got a return call was to upcharge me. Each time they had a wrong inventory list and refused to update it. Then no one showed. I refused to send more money to them. They promised to use a credit card, then wanted cash. When I called the state office, they are not even legal to operate here and listed. I should have been more careful. Their price match everyone else and the sales person gave me his "personal" number to call about any problems. Never an answer. Lesson learned.

Horrible horrible experience, this company is a bunch of crooks they take your deposit with out even showing up then add on to your balance ( BEWARE , they won't refund my money..scam scam scam and make sure you read the fine print at the end of your contract ..everything was itemized on the phone then when they called there was only a few boxes on there recipe and no furniture was listed BEWARE

RUN CROOKS THEY ARE THIEFS . They show up the second day of there contract of when my house hold was to be picked up with a old torn up box truck that the ramp on the back was missing and the could not load any heavy things that I was charged extra for to be moved. The crooks tell me well they will take what they can carry and schedule another truck later on. I told them no your not just taking part and then coming back for the rest latter on. I have to be in Las Vegas in 4 days . That's why I hired your company, now our contract is for today only pick up not a week from now. he called his boss ELI and got in a argument because Eli was telling him to load some of the stuff and they would work out another truck latter. He told him I will not let that happen and the he started yelling at his boss on the phone told him to F---off got in the old rusted broken truck said sorry and left. they refused to refund my money said they would have another truck there shortly then they called back said that they had nobody to get over hear. They refused to refund my money and said they would give me a credit for a year . I said want a full refund they said. So I had to dump My 42 foot 5Th wheel and took a big hit about 30,000 since I now had to rent a moving truck and load all my stuff myself I had too be in Vegas to start a new job . run do not even talk to these crooks . THIEFS!!!!!!!!!!

CROOKS! I was given a ‘binding estimate’ but at pick up they tried to double the price. Nothing that I was told during the estimate call was true. After calling over and over, I finally got someone to answer the phone. The customer service person, Sam, became very aggressive when I pointed out everything that I had been lied to about. She tried to use the ‘non refundable’ deposit as leverage to force us to let them move our things at the new higher price.

MOVING SCAM. AVOID. I should have listened to the negative reviews. The positive reviews are almost certainly fake. Was given a “binding estimate” of $5568 after giving an inventory to the company. A separate moving company comes out and says they go by cubic feet (which Southern Guarantee did not obtain or warn about), so our 679 cubic feet estimate turns out to be 1500 cubic feet, and our “binding estimate” turns into $10,000. Now we’re already out a $2400 deposit that was paid to Southern Guarantee. They don’t answer your calls during the move. The woman on the phone had the audacity to ask why we didn’t call while the movers were here when they didn’t answer our calls. Oh, not to mention Southern Guarantee doesn’t accept credit cards but assures you that you can use one during pick up and delivery. Was that true? Nope. Moving company requires cash or money order. So angry we got swindled by this broker. Please don’t make the same mistake we did and listen to the bad reviews.

This place is a scam and they steal your money and back down from moving you. They have the worst customer service and will not refund your money even if they dont move you. Go with somewhere with a reputation and do not give these people your money!