Southern Comfort Cabin RentalsReviews of southerncomfortcabinrentals.com

I love the house it was very clean

Outstanding customer service. Beautiful accomodations.

We found renting the Chalet was effortless, the communication either online, email or by phone was very responsive. Vacay Chalet is a beautiful property, would highly recommend.

The cabin was beautiful. There were a couple of small issues, but the office was very responsive and very friendly. I would definitely use them again.

Do not use this cabin rental company. We booked a 5 night stay at hazy hideaway in cherry log, ga recently for quite some money. Upon arrival we found the floors and carpet were dirty, the television in the living room's sound would not work, the TV in the bathroom did not work at all, they had signs telling you not to change the thermostat even though it was 27 degrees outside or you would incur an additional charge. They provided no extra toilet paper besides what was on the dispenser, no extra paper towels, and two dishwashers tabs. The first day we're there we found out the dryer was broken and contacted management. When we left Friday it was still not fixed after being told continously they would have it taken care of. When we asked if we could get some money back for the inconvenience they offered 15% off our next visit. This might not have been such am issue if our stay was less time and we didnt have 6 people in the home, although the cleanliness of this place was very disappointing as well for the money you spend. There are too many cabin rental choices in blue ridge to use this company again. Poor customer service.

UNSAFE FOR CHILDREN!!!! PLEASE READ!!!! Where do I even begin with this…. There are so many issues with this company I don’t even know where to start. Their lack of concern for the health and well being of their clientele…especially those with young children is frankly astounding. We arrived to Echoes on the Lake on March 4th. Upon arrival I noticed the security pad hanging by a cord and really should have know at that point the horror we were walking into. I began to notice several dead Asian lady beetles on the floor (keep in mind these look like ladybugs but BITE and it hurts). It was pretty gross but I began sweeping it up figuring it wouldn’t be a big issue…the deeper into the house I got the more dead bugs I found. That was my first call to Southern “dis”Comfort…the woman on the phone assured me this is normal. I requested the cleaning service to come back immediately, as even if this was normal, surely this amount of dead bugs did not accumulate in 24-48 hours. At that point I looked above me and realized the place was SWARMED. I’ll let you review photos and video for yourself to see if you would consider this “a normal a seasonal occurrence” as has been stated to me multiple times by their very dismissive manager, Amber. I demanded a relocation at that point….i was given the option of 6 new homes… 3 of which were less expensive and more run down than the home we had booked…one which wasn’t even in Blue Ridge…and non of which were on the lake (which was the ENTIRE purpose of our rental and trip). After 1.5 hours of back and forth my one year old was exhausted and we just needed a safe place for us all to sleep. I requested a follow up from management first thing the next morning as I made it clear that where we were relocating we did not want to stay for the weekend. Guess what? That call never came. I made calls the next morning and was told management was in a meeting and could not speak to me. Then the power went out in the new home… WHAT A JOKE. In follow up emails Amber States she tried calling me twice (oh gee thanks…once on March 5th at 3:30 in the afternoon…24 hours since this ordeal started). I never received this call. And once again on March 16th 2 freaking weeks after this nightmare began. PLEASE trust the more recent negative reviews of this company. You do not want to rent from them…their homes are run down and unsafe and their customer service is dismissive and rude. I’m sure the company is going to follow up now with an apparent sincere apology publicly…so you have the true answer here to whatever vague “compensation” they are going to state the offered…it is for a discount on an upcoming stay. HHAHAHAHA WHY WOULD I EVER RENT WITH YALL AGAIN?! That is not compensation.

We’ve reported the issue to the proper authorities but discovered intrusive, invasion of privacy equipment.

Great cabin, in a beautiful location. The staff (including the after hours) were excellent! Very nice and courteous. Extremely helpful and knowledgeable. We arrived after hours on Friday night and the door code wasn't working. We called, a very nice lady answered and had us in the cabin within seconds! The next morning, we tried to get the Gas Log Fireplace going and were having trouble. I called, a very nice young lady answered and talked me through the steps of igniting the pilot light and within a minute the fireplace was running and we were enjoying a beautiful morning! Outstanding Service!