Nancy
Parked in the parking garage on…
Parked in the parking garage on 6/10/2022, was suppose to park in Lot D to catch a cruise. Was unable to find anyone to confirm parking location, asked an employee of hotel attached, confirm that we were at the right address. Unable to locate shuttle to cruise ship. Returned from cruise, only to find that we did in fact park in the wrong location, there was no signage, no one to talk to before leaving on our 7 day cruise. Was told that we would have to pay an excess amount for the week that we parked there, thankfully the manager did honor our pre-paid parking and was very nice and professional regarding the matter. The shuttle driver brought us from the cruise terminal to parking Lot D, which is when we learned we parked in the wrong area. The shuttle driver, was very professional, very helpful, kind and understanding and helped us get to where we needed to be. Not knowing our way around the area, he took us to the parking garage, helped us with our luggage, he really went above and beyond to help us. We are very grateful for the shuttle drive.