SouthAmerica.travel IncReviews of southamerica.travel

Absolutely amazing holiday 😊 No stress in getting it organised - Jason was absolutely fantastic and made booking such an important holiday for us a pleasure. Highly recommend booking with South America travel - this was my second time booking with this company and I'll def book through Sth America travel if I'm heading back this neck of the woods again in the future! Many thanks again!

Amazing service - every last detail was planned and organised beautifully. All the hotels, guides and trips were perfect and we had an absolute ball on our tailor made trip! Thank you

Great service

I wanted to pay extra to my deposit, but the web site would not allow me to do this. This was frustrating, Otherwise, everything else was easy and convenient

Great tour. Wonderful hotels in great locations. All country guides and transfer drivers were on time, well informed and professional. The pace was also well thought out. We would highly recommend this tour company to others!

We were visiting the Galapagos Islands. Simone set up some wonderful tours for us, which we had made more complicated by asking her to coordinate inter-island flights for two family members who could not travel by boat, while the other two family members did travel by boat. All of our tour guides at the Galapagos were courteous and knowledgeable. Our tour guide for the last two days was simply exceptional in his impressive command of the English language; in-depth knowledge of everything from the flora and fauna of the Galapagos to the history of Ecuador; and his warm, vibrant, and infectiously cheery personality that made him feel like a member of our family whom we wanted to take back home with us. :) There were a few hiccups that prevent us from giving a 5-star rating: 1) When our air-traveling family members arrived at Isabela airport from Baltra, there was no guide to meet them. The flight had left Baltra early and thus arrived in Isabela early, but apparently nobody at the travel agency had been keeping track of the flight so as to be aware of the schedule change. Isabela's airport is essentially deserted and there are no cabs there. One of our party managed to find an airport maintenance person who allowed her to borrow his cell phone to call the emergency number that was on our itinerary paper, and that agent handled the situation promptly, with the guide then showing up at the airport within minutes of the call. 2) When our boat-traveling family members arrived back at Santa Cruz after our Isabela visit, there was no guide to meet them. They could have walked to the hotel themselves, except that they were feeling tired after the boat ride, plus they had suitcases, so they just took a cab that was there. 3) Our hotel room in Isabela (Cally Hotel) did not have hot water, so showers were really no fun at all. The hotel was otherwise lovely, even with the daytime construction noise. Update: After I communicated the above issues with South America Travel, the company did some thorough investigation into what happened and took steps to tighten operations so that things like this do not happen to other Galapagos tourists in the future. They also offered compensation, which I appreciated. We still had a wonderful time on our vacation, despite the hiccups, and we would use South America Travel again.

Highly recommended! Very knowledgeable and responsive. Able to customize itineraries. Trip was perfect and seamless.

Jon at South America Travel showed initiative in showing me various travel options that I was not aware of and was patient during the back and forth, answering all the questions I had while I was comparing their offerings with itineraries from other agencies.