Sourpuss ClothingReviews of sourpussclothing.com

welp,now that the US warehouse is closed,we're stuck with s***y chinese scam warehouses,what a shame

I placed an order back in August and never received it or any communication besides a confirmation email. I have contacted them via email, their website and phone. They don't respond. I used to love this company, but now they have turned into a scam. Do not order from them.

I’ve ordered from this company three times, the first two being several years ago and the third being 6 weeks ago. My order never shipped and I’ve sent several emails, called, and reached out to them on social media and haven’t gotten any response. Now I’ve got a case open with my bank to get refunded. The lack of response feels shady. Not sure what happened here.

Slow shipping.

After being their customer since I was a teen, I ordered a few months ago a dress and some home décor items (a mirror, a hanger, a wall coffin) from the EU site that weren't described on their website as highly carcinogenic. I received all of them with a warning on their boxes saying they were highly carcinogenic and not recommended for use indoors and the Rose Garden Magnolia dress was full of scratches and the seams were ripped open on both sides! Why on earth wouldn't you warn people on your website about what they're are actually buying, specially if you are selling things that contain harmful substances forbidden in many countries?! I immediately sent (Chris Anderson was the main point of contact for customer queries and manager back then) an email telling them we have cancer survivors at home and acute asthma and I wanted to return the whole order for receiving something completely different (and a faulty dress) to what was announced. If as a customer I receive something that is not as described, is my right to have my money back. For the first time in my life buying online from a known brand I NEVER got any reply to that email where I was so concerned or the ones that followed! Great job, Chris Anderson and company :) I had to open a case on PayPal, providing proof of everything and after getting contacted by PayPal, Sourpuss decided more than a month later to tell PayPal they wanted the whole order back, making me pay for the return shipping = 30€ even when an item was faulty and I shouldn't pay to return it and the rest were not a described! So I had to send everything back after more than a month being ignored! Not a single word, it was unbelievable. PayPal told me they obviously had my back on this and they refunded me for the shipping and for the whole order and they assured me they would deal with Sourpuss as this was their fault. Today, many months after, Sourpuss haven't replied to my email or apologized at all. I learned their customer service was known for being terrible in Europe (great work, Chris and Deidre!), I saw many people reselling the decoration items on Vinted without their boxes (where the warnings were) and several Magnolia dresses with the same faults! So I am sooo glad they ended up closing their warehouse in Europe, there's no way on earth a company like that deserves to be around. Now this person is going to manage the new EU shop for Killstar... I am not surprised :)

Didn't declare a value of the fedex label so being returned before I even got it. Christmas ruined for my partner.

Such a shame.