Soundstripe Reviews | Read Customer Reviews of soundstripe.com

Soundstripe Reviews | Read Customer Reviews of soundstripe.com

Soundstripe reviews

Showing 26 reviews with 1 star · Clear filters

Juyong
Mar 19, 2020
Disappointing
After requesting support regarding copyright. I haven’t heard from customer support for months.
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Filip P.
Feb 24, 2020
Why i paid for a month and i can't download a song?
My name is Philip Papalostas. I was a member of soundstripe for a year until last January. I didn't have to pay for a year again. Today i paid for a month because i want to use some songs for a video. Soundstripe dont allow me to do anything. A message appears at subscription area that says: Your last payment failed. Please update your card to pay off your delinquent invoice. Why i have to pay any delinquent invoice? Why i paid for a month and i can't download a song? And if there is any delinquent invoice which i can't understand what is it, why soundstripe accepted with no problem the 15$ for the monthly package? I sent an email and they didn't answered me. Live chat also is closed. I want to continue with my work and i can't. I am stongly dissapointed.
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Steve
Jan 4, 2020
No Customer service
No Customer service. My carding charge for 18 months while not using service. I will be posting on yelp as as well as google, as well as consumer reports, bbb and all sound magazine websites.
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Craig
Oct 8, 2019
all good until I decided to…
all good until I decided to unsubscribe, then payments just keep being taken .... when I complain they say they didn't get the unsubscribe which can only be done on the page & refuse to refund..... CAUTION!!!
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Why T.
Oct 1, 2019
I wanted to cancle my membership twice
I wanted to cancle my membership twice. No one has gotten back to me. Stealing my money!
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Jakub
Aug 6, 2019
Huge selection of low-quality music.
Huge selection of low-quality music.
Response from SoundstripeAug 12, 2019
Jakub - Thank you for your feedback, it is much appreciated and we take it to heart. These past few years, stocking our library has been one of the most fun and challenging aspects of bootstrapping our company. This past year, we made the decision to take on some outside investment to help us double down on quality and volume in the areas our users have the biggest needs. You can expect both of those aspects to improve as the year goes on. Thank you again for the feedback and best of luck to you!
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Tomas
Jul 31, 2019
stop sending me emails
stop sending me emails
Response from SoundstripeAug 5, 2019
Hi Tomas! Thank you for your feedback. We try to limit our outreach to SS users to about once / month, and you always have to option to personally opt out of correspondence at the bottom of every email we send. We've gone ahead and opted you out of any email correspondence from Soundstripe moving forward. We hope that helps to declutter your inbox! Have a great week!
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Paola
Jul 31, 2019
Not satisfied
Seldomely get the music that I want for my video. Even basic sound effects. They're not good. I'm not really satisfied with my purchase.
Response from SoundstripeJul 31, 2019
Paola - we are sorry to hear that your experience was poor! Replying to let you know we absolutely hear you, and take this feedback to heart. These past few years, stocking our library has been one of the most fun and challenging aspects of bootstrapping our company. This past year, we made the decision to take on some outside investment to help us expand our library faster, and offer more variety to our amazing users. We hope you'll be patient with us while we pursue that goal. Thanks again for the great feedback!
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