SoundropReviews of soundrop.com

I have been trying to get the Soundrop customer service team to take down a release for over two years now. Every time I actually speak to someone (which is once every few months/sometimes once per year), they say that they will issue the takedown notice. Well, they have been saying and (allegedly) doing this for years and nothing has happened. It's pretty wild that they can hold someone's art hostage like this and not actually address the concern - especially after an artist trusts them and their distribution processes with their art itself. Not cool at all. They don't listen when you tell them something and they certainly don't answer your questions. They just repeat the same thing over and over again and say "it looks like this has been resolved". Well, it definitely hasn't been and I've been telling them that. No acknowledgement. I've worked in customer service my whole life and this is truly some of the worse I've experienced - and I used to work in the airline industry. Let that sink in! 😅

They blocked my account and I still owe them money. I kindly asked them to send me my payment but they keep refusing sending it. Don't you ever create an account here. It is unprofessional

The worst can happen. The website is broken; nothing works, and the load time is two minutes. Support—absent. I submitted the payment and tax information in November; however, there has been no review and no payments since. Awful! Stay away!

Bon produit, le desing est top, une équipe réactive aux mail et aux soucis de colis. Je recommande, pour un petit cadeau original

No payment this month. And for my question last time, it was 1 year ago, still no reply.

ça fait 6 mois que j'essaye de supprimer un morceau de leur distribution, il n'y a aucun humain derrière. Je pense que l'entreprise n'existe pas vraiment et qu'il soustraite, a fuir vous n'aurez jamais une seule réponse de leur part.

I finally got a response back to my ticket a year later. I contacted them about issues with my YouTube upload, I then sent a few more queries regarding how I can add that to my own YouTube account. This query was sent round early December 2024, it’s 2025 and I got a response back on the 16th December 2025, yes a WHOLE YEAR LATER! I’m now with Distro Kid as the support here is terrible and terrible is an understatement. I have earned money from my songs but due to the lack of support and my lack of faith in the company I’m going to have to classify all earnings as a loss and a waste of my time. The company is a waste of space, don’t open a business you don’t give any care about. If you don’t want to provide support for a service you provide what’s the point of being a business owner? Ooh wait I know to be rich and to continue stealing money from the poor and if you are the owner of Soundrop and you’re poor how, my tip is permanently close the business or fix up yourself so that your app can flourish. You have more bad reviews than good. It took a whole year to get a response, a whole year! Highly recommend Distrokid, I swapped 2 months ago as staying with Soundrop was as pointless as listening to a man unnecessarily mansplain things

Soundr has gotten WAY better after they upped the prices to 5$ pr. release! Ive released about 20 covers since then, and they are now super fast and reliable. Seams like Soundr is back!! That said, customer support is still not really there, hence the 4stars and not 5.