SOS GEEKReviews of sosgeek.tech

Avoid SOS Geek. I would give negative stars if that were possible. SOS Geek sent me to one of its client locations and instructed me to stay for a minimum of two hours so it could bill the client, regardless of whether the work required that amount of time. I followed their instruction. Then, after I went only nine minutes past the two-hour mark, they turned around and said they did not want to pay me because I supposedly took too long. You cannot tell a contractor to remain onsite for billing purposes and then refuse to pay that contractor for following your directions. That is unfair, dishonest business practice in my opinion, and completely unacceptable. Their communication was equally unprofessional. The client did not seem clear on whether they were supposed to pay me or SOS Geek. I was also told dispatch allegedly tried to call me but could not communicate because I “didn’t speak English.” That claim makes no sense and was plainly untrue. It raises serious questions about whether they even contacted the right person. My experience was chaotic, disrespectful, and unpaid. I would never work with SOS Geek again. Contractors: get every instruction and payment term in writing before accepting work from this company. Customers: read the reviews carefully and ask detailed questions about billing before allowing them to send someone to your location.

I contacted support expecting a quick solution to a simple issue. At first, I thought the delay was normal, so I waited patiently. Ten minutes turned into thirty, then nearly an hour, with no meaningful response. Every time I thought someone was finally going to help, I was left waiting again. When I finally did get a response, it didn't address my problem, and I had to repeat everything from the beginning. By the end, I had wasted a huge amount of time and still had no solution. This was one of the most frustrating customer support experiences I've ever had. I expected professional assistance, but instead got poor communication, long delays, and no resolution. I won't be using this service again.

If I could give zero stars, I would. Worst customer service and very unprofessional behaviour, the moment you need assistance from this company, you enter a black hole of incompetence.

Poor customer support and trash service

Worst experience Unprofessional behaviour Worst service pathetic services they are offering. The guy name harris don't know how to treat customers

Poor Service

Very disappointing experience. The service was unprofessional and did not meet my expectations. Communication was poor, and I didn’t receive the support I was promised. The overall process felt unreliable and left me frustrated. I would not recommend this company based on my experience, and I hope they improve their customer service and transparency.

Very disappointed with SOS GEEK. Poor service, misleading information, and a frustrating experience. I would not recommend them.